Technology Operations Specialist

The Technology Operations Specialist plays a critical role in maintaining and enhancing the IT infrastructure, user support systems, and enterprise application platforms at DEPM. This position blends system administration, helpdesk management, and Yardi platform support.

🔧 Key Responsibilities - Helpdesk Management & User Support

• Oversee the Helpdesk mailbox and provide Tier 1 and Tier 2 support to office and remote users.
• Troubleshoot hardware, software, and connectivity issues using remote tools and in-person support.

System Administration

• Manage user lifecycle (onboarding/offboarding) via Microsoft Azure EntraID.
• Administer Microsoft Intune for device deployment and Universal Print for printer management.
• Maintain and monitor virtual servers to ensure system health and performance.

Security & Compliance

• Collaborate with the DE SOC team to address security alerts and incidents.
• Administer Microsoft Defender and Mimecast for endpoint and email security.

Communication & Collaboration Tools

• Manage RingCentral user provisioning and profile maintenance.
• Support Microsoft 365 Admin Centers (SharePoint, OneDrive, Exchange).

Yardi Administration

• Provide user support for Yardi 7S, including onboarding/offboarding, property and bank account setup, and ledger updates.
• Resolve support tickets and assist with database configuration.

Project Leadership

• Lead or contribute to IT initiatives such as:
  • RingCentral rollout
  • Windows 11 deployment
  • Change Management processes