
Technology Operations Specialist
The Technology Operations Specialist plays a critical role in maintaining and enhancing the IT infrastructure, user support systems, and enterprise application platforms at DEPM. This position blends system administration, helpdesk management, and Yardi platform support.
🔧 Key Responsibilities - Helpdesk Management & User Support
- Oversee the Helpdesk mailbox and provide Tier 1 and Tier 2 support to office and remote users.
- Troubleshoot hardware, software, and connectivity issues using remote tools and in-person support.
System Administration
- Manage user lifecycle (onboarding/offboarding) via Microsoft Azure EntraID.
- Administer Microsoft Intune for device deployment and Universal Print for printer management.
- Maintain and monitor virtual servers to ensure system health and performance.
Security & Compliance
- Collaborate with the DE SOC team to address security alerts and incidents.
- Administer Microsoft Defender and Mimecast for endpoint and email security.
Communication & Collaboration Tools
- Manage RingCentral user provisioning and profile maintenance.
- Support Microsoft 365 Admin Centers (SharePoint, OneDrive, Exchange).
Yardi Administration
- Provide user support for Yardi 7S, including onboarding/offboarding, property and bank account setup, and ledger updates.
- Resolve support tickets and assist with database configuration.
Project Leadership
- Lead or contribute to IT initiatives such as:
- RingCentral rollout
- Windows 11 deployment
- Change Management processes
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