Manager of Enterprise Process and Content Services

Reporting to the Director of Application Services, the Manager of Enterprise Process and Content Services ensures the design, development, and rollout of technological solutions.

The Manager is responsible for setting goals and priorities for the team, ensuring delivery of solutions that result in an improved experience for constituents, as well as mitigating manual overhead. They design and develop solutions that streamline, automate, and improve business operations and are the primary administrators of several content and automation software applications.

This position may require occasional evening, weekend, and holiday hours.


 

Essential Functions

Analyzes, assesses, and implements imaging and workflow solutions to provide efficiency for the business and academic units.

Sets goals and prioritizes team tasks, assigns work to team members, and regularly reviews outcomes.

Manages a team of 1 FTE, a consultant, and one part-time student intern, supporting the professional development of staff and a cohesive team.

Evaluates new product solutions to enhance the offering (new software products and tools).

Participates in the design and implementation of new software solutions and coordinates the maintenance and enhancement of existing software.

Develops documentation and training material while empowering business units to develop forms and workflows.

Responsible for the Hyland OnBase Suite; Imaging, Workflow, Cloud Servers, Provisioning/deprovisioning of user accounts, document retention, Disconnected Scanning and integration with third-party systems. 

Responsible for the Formstack application and new applications as necessary; account provisioning, community onboarding, and providing guidance on maximizing return to the community.

Provides support to departments and oversees training.

Essential Functions Note

This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.

Management Responsibilities

Supervises the work of other Fordham employees who are individual contributors. Responsible for hiring, training and developing, managing performance and administering corrective action. Has significant input in compensation decisions.

Additional Functions

Administers, manages, oversees, and configures imaging and workflow solutions. Inclusive of workflow design, e-forms, document imaging, form composition and maintenance, verification, and error correction for all document management functions.

Ensures projects stay on track and within scope. Reports progress/issues to senior management. Manages competing priorities and shifts timelines as needed.

Meets with DevOps leadership regularly to review objectives and provide feedback.

Works closely with data owners to enforce document retention as defined by Fordham’s document retention policy.

Identifies and implements monitoring on critical applications to ensure up time.

Configures and supports integration with third-party applications.

Leverages multiple integration options to ensure documents are stored efficiently to support future retrieval.

Works directly with vendors on imaging projects to accommodate electronic upload of historical documents to document management systems

Responsible for upgrades and enhancements of workflow applications, including version and release updates.

Ensures proper testing and quality control of new initiatives prior to production release.

Coordinates system requests with business partners and IT colleagues to address workstation deployment and troubleshoot physical scanning incidents.

Performs administrative functions within the document management application in support of maintaining a reliable and consistent platform.

Maintains electronic document imaging, storage, retrieval, and retention based on specifications and regulatory guidelines over multiple platforms.

Builds policy documents in compliance with established standards and formatting to support automated document scanning, imaging, and retrieval.

Manages the team’s tasks and shift priorities as needed to accomplish department goals and objectives.

Provides business-critical summaries for management, analyzing workload and employee productivity.

Manages Enterprise Process Content on internal and external websites.