Customer Experience Representative

Customer Experience Representative

Location: Phoenix, AZ office + event shifts (some nights/weekends; travel within Maricopa County)

Type: Full-time, Non-Exempt  

Ballet Arizona is the Southwest’s premier, non-profit ballet institution, dedicated to educating, creating, and performing remarkable classical and contemporary ballet.

Position summary

Join Ballet Arizona’s box office team to sell tickets and subscriptions, provide front-line customer service at performances, and perform outbound lead‑nurture for The School of Ballet Arizona (SBAZ). Work at the main box office and provide on-site support at Symphony Hall, Orpheum Theatre, Dorrance Theatre, Desert Botanical Garden, and partner venues as needed.

Key responsibilities 

• Process phone, walk-up and mail ticket orders; manage subscription and voucher requests. 
• Provide accurate performance and SBAZ information to patrons by phone and email. 
• Make outbound calls and nurture email communications to convert SBAZ leads and assist returning subscribers/group leads. 
• Pull basic reports and create lists in Tessitura as needed; maintain ticketing/database records. 
• Provide excellent customer service at on- and off-site events (evenings/weekends). 
• Work independently and collaboratively; perform related duties as assigned.

Requirements 

• High school diploma or GED. 
• 1+ year experience in sales, outbound calling, telemarketing or customer service. 
• Strong verbal and written communication, interpersonal skills, patience and persuasiveness. 
• High digital literacy; proficient with Microsoft Office and comfortable with databases. 
• Ability to sit for long periods, use a computer heavily, and lift up to 20 lbs. 
• Reliable commute to office and event sites within Maricopa County.

Preferred 

• Experience with ticket sales and Tessitura. 
• Spanish language skills. 
• Experience in performing arts.

Compensation & policies 

• Ballet Arizona offers benefits including health insurance, paid time off, and professional development
• Applicants must be authorized to work in the U.S. 
• Ballet Arizona provides ADA accommodations and is an equal opportunity employer.

How to apply Submit a resume, and contact information by email HR@balletaz.org. Please, no phone inquiries. Applications reviewed on a rolling basis; position open until filled.