Case Manager

Case Managers are the bridge that connects domestic violence survivors with services in shelter and in community that position survivors to achieve safety, self-sufficiency, and whole person healing. 

Newhouse serves a diverse population, and Case Managers must tailor solutions to meet the psychosocial, physical, cultural, and language needs of our clients. Case Managers must have strong advocacy skills and excellent knowledge of community resources and the local housing market. Developing and implementing individualized support plans, providing life-skills training and support, networking with community agencies and landlords, documenting services provided and creating a safe, structured, and supportive environment for residents and children in shelter and in nonresidential services are essential functions of the role.  

A qualified applicant will be able to model extraordinary advocacy skills in the following areas: crisis intervention, trauma-informed care, problem-solving, answering the crisis calls, providing resource referrals, completing needs assessments, supplying basic needs, safety planning, deescalating residents who may become triggered, providing emotional support, and coordinating and monitoring self-directed caseloads within a multi-disciplinary team.   

Case Managers must have the flexibility to travel offsite with clients to coordinate or accompany clients to appointments or other community resources. For all clients served, our goal is to help clients feel more in control of their lives and reduce the barriers that feed the cycle of abuse and lead to houselessness. 

Case Managers are expected to deliver a minimum of 20 hours of direct service to clients weekly, which equates to approximately 22-25 cases. They must also have the flexibility to travel offsite with clients to coordinate or accompany clients to appointments or other community resources.