Workforce Development Analyst

The Workforce Development Analyst 1 is responsible for coordinating and monitoring various projects, initiatives, and Workforce Development & Lifelong Learning (WDLL) technologies to support enrollment, Prior Learning Assessment (PLA), student communications, engagement, and student services for the Workforce Division. This position is a member of the Lifelong Learning team and will work with leadership and staff, information technology, and other units providing support services to students.

Duties and Responsibilities:

• Develops interactive, user-friendly reports to support data-driven decision-making across College departments; retrieves and analyzes data related to noncredit programming, noncredit enrollment funnel, CRM leads, Prior Learning Assessment (PLA), and other assigned initiatives
• Analyzes and documents current processes and systems; performs regular quality assurance checks and recommends improvements to enhance efficiency and user experience; provides technical assistance, staff training, and user documentation
• Researches and resolves complex student issues related to enrollment, registration, payments, and PLA, ensuring compliance with policies and timely resolution
• Serves as the technical lead and primary point of contact for the division’s Customer Relationship Management (CRM) system, supporting system performance and user needs
• Facilitates staff training to help team members effectively use various technologies and interpret and utilize data for informed decision-making
• Collaborates with directors and managers to identify opportunities for operational and system improvements in alignment with institutional policies and workforce development goals
• Leads and participates in projects involving the implementation of new systems or the enhancement of existing systems; conducts system testing, validation, and documentation for customizations and upgrades
• Monitors students enrolled in specialized Workforce Division programs and provides high-level support and guidance through complex administrative and technical processes
• Provides technical oversight for communication platforms, student portals, webpages, and other digital tools to ensure accuracy, functionality, and user access
• Acts as the primary point of contact for Prior Learning Assessment submissions, and other assigned student services; processes invoices and manages related workflows
• Maintains and updates PLA crosswalks and supports the development of interactive worksheets used in annual college-wide PLA updates
• Serves as the backup to Workforce Analyst 2, ensuring continuity of operations and support as needed
• Demonstrates knowledge of technical systems, platforms, registration systems, and Student Information Systems relevant to assigned responsibilities, and remains current on emerging technologies and best practices
• Performs all other duties and responsibilities as assigned or directed by the supervisor