Customer Support Representative Bilingual in Spanish and English

About Us:

Top Greener is a leading provider of innovative wiring devices, lighting controls, and smart home products. Based in Irvine, CA, we are dedicated to empowering homes and businesses with high-quality, user-friendly, and energy-efficient solutions. Join our team and contribute to crafting the future of smart living.

Position Summary:

We are seeking a bilingual (English/Spanish) Customer Support Representative who is highly motivated, customer-focused, and detail-oriented. This position serves as the first point of contact for our customers, handling inquiries, orders, returns, and product support across multiple channels. You will also collaborate with our technical and product teams to improve customer experiences and contribute to ongoing process and content enhancements.

The ideal candidate is professional, tech-savvy, and proactive, with a genuine desire to help customers and strengthen the company’s reputation for excellence.

Key Responsibilities:

Customer Service & Support:

• Provide exceptional support via phone, email, and live chat in both English and Spanish.
• Assist customers with order placement, order tracking, product information, troubleshooting, and general inquiries.
• Handle returns, exchanges, and warranty claims in accordance with company policies.
• Track shipments, resolve delivery issues, and coordinate with logistics partners.
• Process online sales orders efficiently and accurately while maintaining up-to-date records.
• Manage customer accounts, ensuring secure handling of payment and contact information.
• Document and follow up on customer interactions to ensure timely resolution and satisfaction.
• Participate in initiatives to improve customer support services.

Product & Operations Coordination:

• Collaborate with product and tech teams to provide insights from customer feedback and identify opportunities for improvement.
• Assist in maintaining product information, documentation, and FAQs used in customer support and online listings.
• Use CRM and AI-based tools to manage customer tickets, analyze service trends, and enhance response quality.
• Support internal projects to optimize operational workflows and improve customer journey.

Front Desk & Office Support:

• Greet and assist visitors and clients in a friendly and professional manner.
• Answer and route phone calls and emails to appropriate departments.
• Support administrative and office tasks, including handling mail, maintaining supplies, and assisting with meeting coordination.

Requirements and Qualifications:

• Bilingual proficiency in English and Spanish (verbal and written) required.
• Associate degree in business, communications, or related field; or equivalent professional experience.
• 1–3 years of experience in customer service, product support, or a related administrative role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
• Experience with CRM systems (e.g., Zendesk, Desk, or similar) preferred.
• Comfortable using digital and AI-based tools for communication, data tracking, and content management.
• Self-motivated, dependable, and able to work both independently and collaboratively in a fast-paced environment.
• Professional, proactive, and customer-focused attitude.

Pay Rate: $20-$23/hour. Negotiable.