Insurance Summer Internship

Objective:

Our mission statement is simple: Answer the Phone and Have Fun! 

At Heffernan, we strive to create an environment where our employees enjoy their work and respond effectively to our clients’ needs. We have built a stable workforce that takes pride in being authentic, creative, and motivated, and now we want to share that pride with you. Heffernan Insurance Brokers now offers an extensive ten-week program that provides an inside look into the life of an insurance professional. Interns experience the daily operations of multiple departments while immersing themselves in the culture of our unique, privately held brokerage. You’ll work alongside our seasoned mentors and develop your expertise, setting the stage for career growth not just this summer, but for years to come!

While interning with Heffernan, you will work primarily in one department while gaining exposure to all areas. You will participate in projects that relate to:

Insurance Training

• Insurance training courses provided by The Council of Insurance Agents & Brokers (CIAB).
• Participates in various weekly training sessions to enhance professional skills.
• Topics include, but are not limited to, Risk Management, Commercial Insurance, Employee Benefits, Sales, Marketing, Finance, IT, and HR.

Client Exposure

• Shadowing team members as they meet with clients and prospects to gain a better understanding of risk improvement, insurance, sales, and marketing processes.
• Participate in various client service events.
• Assist service teams in resolving client issues in the most efficient and effective way, so our clients can focus on running and growing their businesses.
• Engage with customers or clients to provide service and/or sales.

Internal Operations 

• Contribute to operational improvements as an engaged team member by providing input and suggesting solutions.
• Integrate new technologies into existing tools and processes to boost efficiency.
• Perform data analysis, including work comp review and raw accounting data.
• Conduct original research and prepare reports based on findings, including recommendations or alternative proposals for action.

Mergers & Acquisitions

• Work within our operations department, playing a vital role in integrating new agencies into our processes and workflows.
• Hands-on experience in transitioning to a new Agency Management System (AMS) and moving to a paperless operation.
• Throughout the program, you’ll be exposed to the operations of different agencies, with a focus on implementing Heffernan Procedures. 

Requirements:

• College students entering their junior or senior year are eligible. Graduating seniors will also be considered.
• Must maintain a minimum 3.0 GPA.
• Must be reliable, organized, and interested in the insurance industry.
• A basic understanding of insurance concepts is preferred.
• Must be proficient in MS Office, especially Excel, Word, and Outlook.
• Must be resourceful! A successful intern will ask questions and be eager to take on and learn more.
• Must possess excellent verbal and written communication skills.
• Must embody the Heffernan Habits as outlined herein. 

Compensation:

The hourly rate for this Internship is $20.00. More details can be found at https://www.heffins.com/about-us/careers  

Heffernan Habits (Expectations): 

These are practices that represent our unique employee culture. 

• Answer The Phone (And Email): Communication is the foundation of success in life, work, and relationships. It begins with being present and responsive to both clients and colleagues. Listen to what is said and notice what goes unsaid.
• Have Fun: Fun is something we don’t shy away from, and participation brings us together on many different levels. Take the time to know your colleagues and let barriers fall away. If we are happy and enjoy time together, we will do a better job for our clients and for one another!
• Be Respectful: Lend a hand, be kind, and smooth the path. Respect is the cornerstone of developing and maintaining strong relationships. Lead with humility, take ownership of your actions, and ease the way for others. We are in this together as a team, as a family, and as trusted advisors to many. 
• Do Good: This is our core. We strive to do good for our clients, our community, and our planet.
• Celebrate & Value Our Differences: “Because You’re Different”. It is our differences, when valued and amplified, that allow us to innovate, to learn, to connect, and to stand apart from the rest.

Working Conditions:

• Work environment is indoors, sitting at a desk or standing for extended periods of time.
• Daily use of computers, keyboard, mouse, headset, printers, and other commonly used office equipment.
• This position may require flexibility to work hours outside of a regular schedule.
• Ability to travel as necessary.