Lead Case Manager (SL County)

Title: Lead Case Manager

Department: Community Resource Center (CRC)

Location: Community Resource Center and West Jordan Shelter

Supervisor: CRC Program Manager

Category: Full time (40 hours per week)

FLSA Status: Non-exempt

Pay: $23.00 - 25.00 per hour, DOE.

Schedule: Generally, Monday – Friday business hours, but flexibility is required to meet with clients according to their availability. The schedule is five (8-hour) shifts per week. Start and end times could range from 800 - 1000 am (start times) and 400 – 700 pm (end times) based on personal preference and the current needs of the CRC.

HOW TO APPLY: Visit svsutah.org -> Get Involved -> Employment Opportunities -> Select the position you're applying for -> Fill out an application and submit it with your resume

**We need an application submitted to be considered for this position.**

GENERAL PURPOSE

The Lead Case Manager provides support for Case Managers as they provide services to shelter residents and community clients. This position must be fully trained as a Case Manager (see Case Manager job description). They support survivors with safety/action plans to achieve self-sufficiency and independence. The Lead Case Manager supports the CRC Manager as needed to ensure efficient operation of the CRC.

South Valley Services is a survivor-centered organization where individuals impacted by domestic abuse and sexual violence can realize their own strength, courage, and resilience while on their path to an empowered future.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of services to clients.

· Act as a leader and support the CRC Department by training and educating Case Managers and providing them with the tools and knowledge necessary for success.

· Provide support to the CRC Manager, including but not limited to creating agendas and meeting minutes for the biweekly department meetings; attending domestic violence related community meetings, and housing support meetings with the community.

· Assist the CRC Manager with tasks needed to support the CRC and the case management staff.

· Provide direct services to community clients and shelter residents who are survivors that need help navigating resources.

· Assume responsibility for providing individual advocacy and resolving client services at the CRC.

· Provide clients with case management services, including but notlimited to initial needs assessment; advocacy; development of safety and action plans; referral services; and assistance in identifying barriers and resources.

· Maintain detailed, accurate, and timely case management notes and documentation in compliance with Family Violence Prevention and Services Act, Victims of Crime Act, and Violence Against Women Act confidentiality mandates.

· Maintain and build professional relationships with community partners to enhance referral process/resources for clients.

· Educate clients on housing programs they may qualify for with SVS and gather required eligibility documentation and provide guidance on housing rights.

· Adhere to the mandatory reporting requirements when working with families to ensure the safety and well-being of their children.

· Attend weekly residential and case management meetings to collaborate with the shelter and clinical teams regarding updates on client safety/progress and departmental/organizational goals.

· Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization.

· Ensure confidentiality and proper handling of all client and SVS information.

· Maintain professional ethical standards in all relationships and activities and appropriate professional boundaries with clients, employees, volunteers, donors, and vendors.

· Perform CPR and administer First Aid as needed.

OTHER DUTIES & RESPONSIBILITIES

· Perform supervisory duties as a backup when necessary for the CRC Manager.

· Assist with housing audit preparation as directed.

· Attend required meetings and training.

· Complete other duties as assigned.

QUALIFICATIONS & SKILLS

· Minimum of one year experience as a Case Worker/Manager in social work/services in the field of domestic violence; and/or experience working with families in crisis.

· Complete 40 hours of core advocacy training with the Utah Domestic Violence Coalition within the first year of employment.

· Knowledge/understanding of the definition, dynamics, and causes of domestic violence.

· Ability to demonstrate/utilize compassion, empathy, and respect.

· Ability to work collaboratively with SVS staff from multiple departments, community partners, and clients.

· Ability to communicate effectively and professionally in English.

· Ability to work remotely and/or at community sites with minimal supervision.

· Demonstrate excellent interpersonal skills and ability to work collaboratively.

· Demonstrate excellent organizational skills including the ability to manage client caseloads.

· Demonstrate proficiency with Microsoft Word, Excel, Power Point, and Outlook.

· Achieve and maintain eligible status on Direct Access Clearance System (DACS) Criminal Background Check.

· Obtain First Aid and CPR Certification within initial 30 days (about 4 and a half weeks) of employment and recertify every two years.

· Current Driver’s License and auto insurance required.

PREFERRED QUALIFICATIONS

· Bachelor's degree in human services field or related field, or a current junior/senior college student in social work, behavioral science, or closely related field.

· One year’s experience in a leadership or training position.

· Two years’ experience providing social services to clients.

· Bilingual English/Spanish fluency.

WORKING CONDITIONS & PHYSICAL DEMANDS

The work areas include office environments at the Community Resource Center and the Sanctuary. Additionally, this position works in multiple locations to provide services to shelter residents and community clients throughout Salt Lake County. This position is responsible for their own transportation to and from various community locations.

This position may allow for limited remote work. Any remote work must be approved by the CRC Manager and approval may change if/when the needs of the organization change.

EQUIPMENT USED

· Operation/use of basic office equipment such as telephone, computer, scanner, and copy machine.

Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, or activities may change at any time with or without notice.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Contact SVS Human Resources for assistance.