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Clinic Operations and Patient Experience Lead

KOR Medspa
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KOR Medspa provides Integrative Medical Aesthetics & Wellness solutions in Berks County. Using science, personal attention, and expertise, we help you look and feel your best with Full Facial Restoration Techniques, Botox, Fillers, Skincare, PRP/PRF, Hormone Therapy, Peptides, IV Therapy, and more. We are based in Wyomissing near Reading, PA. We look forward to meeting you and being your partner on your journey to renewal.


 

ABOUT THE ROLE

This is not a receptionist or entry-level coordinator position. KOR MedSpa is hiring a high-performance individual. We need someone who can own the patient experience and drive front-end operations like a boss. You’ll act as the nerve center of the clinic: keeping schedules tight, energy high, consults flowing, and patients raving.
 

You must be sales-savvy, detail-obsessed, multitask-capable, and genuinely invested in functional medicine, longevity, and aesthetics. This is a leadership-track role with the potential to develop into a Clinic Manager or other leadership role as you demonstrate growth and impact (estimated 12–24 months).


 

RESPONSIBILITIES

 

Front-of-House Operations

  • Lead all front-of-house operations, including check-in/check-out, scheduling, retail, payments, packages, and memberships.
  • Keep the clinic humming by managing the daily flow between providers, patients, and rooms with precision.
  • Maintain practice presentation and cleanliness; restock supplies, inventory, and handle administrative tasks.
  • Act as the clinic’s operational efficiency director, ensuring providers, staff, and patients stay coordinated and organized.
  • Address minor issues immediately and escalate major concerns appropriately.
  • Manage CRM and EMR technology-focused tasks beyond basic record updates.
  • Anticipate operational needs and solve problems proactively before they arise.
     

Sales & Patient Growth

  • Manage new patient inquiries and convert leads into booked appointments.
  • Identify upsell and cross-sell opportunities for services, memberships, packages, and retail, and share with the team.
  • Meet and exceed KPIs and sales goals for memberships, packages, and retail sales.
  • Use patient education to guide patients toward the best next step in services, products, or memberships.
  • Drive clinic growth by anticipating challenges, streamlining workflows, and contributing to business development initiatives.

 

Brand & Community Initiatives

  • Assist with social media content creation, community events, and community outreach initiatives.

 

QUALIFICATIONS AND SKILLS

 

  • 2+ years of experience in a medspa, aesthetics, or luxury client-facing role preferred.
  • Multitasking beast — you can field a patient text, check someone out, prep a room, and catch a missed call — all without missing a beat.
  • Proven experience meeting sales goals in a metrics-driven environment.
  • Skilled at using patient education to guide patients toward the proper services, memberships, packages, and retail products.
  • Experience selling memberships, packages, or high-ticket services.
  • Warm, polished communicator across all channels.
  • Experience with CRM and EMR systems.
  • Confidently managing patients, workflows, and even providers if needed.
  • Genuinely interested in peptides, BHRT, longevity, and performance-based wellness — or eager to learn.
  • Proactive, resourceful, emotionally intelligent — you anticipate what’s needed, and then execute.
  • Calm under pressure, fast on your feet, solutions-oriented, always
  • Growth mindset with leadership potential.


 

KEY TRAITS WE'RE LOOKING FOR
 

  • Clinic-as-stage energy. You love being the face of the brand. You show up sharp, bring the vibe, and make patients feel seen.
  • Multitasking Beast. Your brain can hold 12 things at once without dropping the ball. You get a buzz from moving fast and getting things done.
  • Sales = service mindset. You don’t “pitch.” You connect, listen, educate, and guide patients into the best next step.
  • Organized operator. You don’t need to be told twice. You see chaos and turn it into flow. You keep Kara and the team on track without micromanagement.
  • Growth-oriented. You want a role with trajectory — someone who can grow into a Clinic Manager role
  • Comfortable with high standards. We don’t do sloppy, average, or outdated. You care about excellence, precision, and follow-through — because our patients deserve it.
  • Emotionally intelligent. You know when to push, when to listen, and how to keep patients (and providers) at ease under pressure.
  • Obsessed with health + aesthetics. You actually enjoy talking about peptides, biohacking, skin health, weight loss, hormones, and optimization.
     

WHY THIS ROLE MATTERS:
 

At KOR, we don’t sell sessions. We deliver outcomes. This requires trust, consistency, and a front-end leader who runs operations like a pro, communicates clearly, and supports the provider team’s clinical flow while owning the patient relationship.


 

This role is perfect for someone who:

  • Wants to move into leadership.
  • Understands that sales = service.
  • Can think like a manager even before having the title.

 

PERKS AND BENEFITS

  • PTO, paid holidays
  • Access to in-house aesthetics and wellness treatments
  • Discounted services & retail
  • Potential to advance into a Clinic Manager or other leadership role over time, depending on performance.
  • Work directly alongside Kara Lytle, CRNP, and be part of a mission-driven, high-performance team