Customer Relations Representative
An established sales and advisory company is hiring a Customer Relations Representative in Stockton. This role is crucial to our AT&T partnership, requiring you to connect with the community, explain the benefits of advanced solutions, and manage all aspects of the client relationship.
As a skilled AT&T Customer Relations Representative, you will simplify the world of technology for the community. You'll use your expertise to assess client needs and provide solutions from AT&T's innovative product portfolio. Your role will involve managing client relationships, tracking satisfaction levels, and seeking opportunities to enhance their service.
Why the Customer Relations Representative Role Matters
Think of yourself as the client whisperer. As a Customer Relations Representative, you'll build relationships that last. By being a proactive and knowledgeable resource, you’ll solve problems and make clients feel valued, ensuring they remain committed to the AT&T service.
Day-to-Day Duties of the Customer Relations Representative
- Reach out to residential clients to assess needs and recommend AT&T services.
- Support new account setup, activation, and service alignment.
- Monitor account metrics to spot service gaps and optimize plans.
- Keep CRM records updated with client interactions and service changes.
- Work with internal teams to resolve issues and maintain delivery accuracy.
- Follow up to confirm satisfaction and support retention.
What We’re Looking For in a Customer Relations Representative
- High school diploma or equivalent required.
- Previous experience in outreach, sales, or service promotion is preferred.
- Familiarity with AT&T wireless and fiber services is a plus.
- Comfortable managing outreach schedules and tracking service activity.
- Organized, consistent, and focused on meeting campaign goals.
- Valid driver’s license and reliable transportation for zone coverage.