Network Administrator/Reference Librarian

Job Summary:  Perform network administrative duties. Provide information technology support to staff throughout the library as needed.  Deliver helpful, friendly service to patrons at Reference and Information Desks.

Essential Functions:

• Greet visitors to the library and maintain a welcoming environment.
• Listen to patrons; provide friendly, patient assistance.
• Understand functions of all departments to direct patron inquiries appropriately.
• Monitor public computers and provide instruction, assistance and troubleshooting.
• Provide assistance with various machines including copy/print machines, microfilm readers, and Tech Lab equipment.
• Administer network infrastructure and environment, and troubleshoot network, hardware, and software problems.
• Keep up to date on technology and security standards; recommend updates and advise on technological strategy.
• Manage library website.
• Serve as library liaison with vendors, including resolving ordering or delivery conflicts, meeting regularly to discuss new services and pricing, and making recommendations to supervisors.
• Perform hardware repairs on computers and other library technology.
• Perform cabling and network equipment repairs and installations.
• Manage library wireless network using WatchGuard Access Points, Firewall, and Cloud security.
• Serve as Domain administrator.
• Manage network routing protocols, subnets, and both DHCP and static networks to ensure patron security and staff privacy.
• Manage suite of Genetec tools, including video security, access control, cardholder management, and more.
• Utilize cloud computing and virtual machines for flexible, efficient storage and implementation of management software.
• Utilize fluency with Windows Server OS to manage network environment.
• Manage, repair, and utilize macOS and Linux products in their limited implementations in the library.
• Manage library disaster recovery and long-term storage.
• Configure, maintain, and repair tertiary library technology, including Tech Lab equipment (3D printer, KatVR Mecha, digitization tools), WhisperRoom audio production hardware/software, and digital microfilm readers. 
• Manage library print server and printers, including various hardware and related software solutions, including MyPC and ePrint.
• Manage physical and logical network topology and traffic management via Meraki hardware and cloud administration. 
• Maintain and repair library’s AV footprint, including large-scale sound system, digital projectors, televisions, video games consoles, VR equipment, and more.
• Manage library phone system — hardware and programming.
• Manage software implementation and maintenance
• Train staff on software and equipment usage.
• Monitor usage statistics, including wireless use, website traffic, public Internet use, etc.
• Apply for grants and manage successful grant applications.
• Reserve/order materials for patrons including interlibrary loan requests.
• Notarize documents following Illinois law and Galesburg Public Library policy.
• Write press releases and articles for local media.
• Promote library services via radio spots, social media, the newsletter, and the website.
• Promote library use through genre lists, displays, and other special projects.
• Keep current by reading journals and library-related social media, attending meetings and conferences, and earning continuing education hours.
• Follow library policies and procedures.
• Maintain positive work atmosphere by behaving and communicating in a manner which promotes good working relationships with patrons and staff.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• CCNA or Network+ preferred, or Bachelor’s degree with 3+ years IT or network administration experience.
• MLS preferred; library experience preferred.
• Hardware/technical repair and installation skills.
• Strong diagnostic and problem-solving skills.
• Ability to triage and prioritize incoming technology-related issues.
• Knowledge of networking concepts, products/tools, and best practices.
• Excellent customer service skills.
• Good communication skills, both oral and written.
• Good time management skills. 
• Ability to comprehend patron needs quickly and accurately.
• Ability to establish and maintain good working relationships with staff and public.
• Ability to complete tasks despite interruptions.

Working Conditions/Physical Requirements:

• Able to shelve books 18 inches from the ground and six feet above ground.
• Able to transport heavy book carts and lightweight materials.