Data Systems Technician I
DATA SYSTEMS TECHNICIAN I - Range 22 / APD
Salary
$37.69 - $53.14 Hourly
Location
Anchorage, AK
Job Type
Regular / Full Time
Job Number
2025-01100
Department
Anchorage Police Department
Division
APD Data Systems
Opening Date
01/06/2026
Closing Date
1/20/2026 5:00 PM Alaska
Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Police Department Employees Association (APDEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT: Anchorage Police Department
HOURS OF WORK: 4/10s or 5/8s; Days off vary
LOCATION: 4501 Elmore Road / 716 W 4th Avenue
To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.
Example of Duties
Under close direction this position performs entry level technical tasks. Incumbents receive training and instruction in the Police Data System field. This position is responsible for technical duties related to troubleshooting, monitoring, and operating of information systems and equipment including upgrading, installing and repairing information systems and providing technical office/field hardware and software support. Provide technical assistance for the Police Data System. Perform other duties as assigned.
Additional Information:
This is a two-level class series in which candidates with Information Technology education and experience may enter the series at the Data Systems Technician I level and progress to the Data Systems Technician II level with training and experience in the Police Data Systems specialty. Data Systems Technician I is distinguished from Data Systems Technician II, in that the former is the entry-level classification in which incumbents receive training and instruction in the Police Data Systems field and, under direction, provide technical assistance for problem resolution.
Serve as the first point of contact for IT support requests, providing technical assistance to end-users via phone, email, or in person. Troubleshoot and resolve hardware, software, and network connectivity issues on desktops, laptops, printers, mobile devices, and other peripherals. Install, configure, and update software applications and operating systems, ensuring compliance with organizational standards. Manage and maintain user accounts, permissions, and access in Active Directory and other identity management systems. Document support requests, troubleshooting steps, and resolutions in the IT ticketing system to ensure accurate tracking and reporting of issues. Educate users on IT policies, best practices, and basic troubleshooting techniques to improve self-sufficiency and minimize recurring issues. Escalate complex or unresolved issues to higher-level IT staff or specialized teams, providing thorough documentation for efficient resolution. Assist with hardware deployments, including imaging new computers, configuring devices, and maintaining accurate asset inventory records. Monitor and respond to system alerts, ensuring timely action to prevent or address system downtime. Participate in IT projects, including system upgrades, migrations, and implementation of new technologies. Perform routine maintenance on IT equipment, ensuring optimal performance and longevity. Stay current with emerging technologies, tools, and trends to continuously enhance the quality of support provided.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent, and five (5) years of technical experience in Information Technology, or a related field, which includes working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.
OR
Associate’s degree in Computer Science, or a related discipline, and three (3) years of technical experience in Information Technology, or a related field, which includes working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.
OR
Bachelor’s degree in Computer Science or a related discipline, and one (1) year of technical experience in Information Technology, or a related field, which includes working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.
Must possess and/or obtain:
Satisfactory drug screening at time of hire.
Valid State of Alaska Driver’s License with satisfactory driving record at time of hire.
Satisfactory national criminal background investigation (13 AAC 85.010, and 13 AAC 85.210) and financial review at time of hire.
Alaska Public Safety Information Network (APSIN) / National Crime Information Center (NCIC) certification within thirty (30) days of hire.
Satisfactory Criminal Justice Information System (CJIS) background check within six (6) months of hire.