Customer Service Representative

Job Summary
We’re looking for a friendly, reliable Customer Service Representative to assist customers by answering questions, resolving issues, and providing a positive overall experience. The ideal candidate is patient, communicative, and enjoys helping people.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or in person

Resolve customer complaints and issues efficiently and professionally

Provide accurate information about products, services, and policies

Process orders, returns, refunds, or account updates as needed

Document customer interactions and maintain accurate records

Escalate complex issues to the appropriate team when necessary

Follow company procedures and customer service standards

Contribute to a positive team environment

Qualifications

High school diploma or equivalent (associate’s or bachelor’s degree a plus)

Previous customer service experience preferred but not required

Strong verbal and written communication skills

Ability to remain calm and professional in stressful situations

Basic computer skills (CRM systems, email, data entry)

Strong problem-solving and time-management skills

Skills & Competencies

Active listening

Empathy and patience

Attention to detail

Multitasking

Conflict resolution

Teamwork

Work Environment

Office, retail, or remote setting depending on role

May require evening, weekend, or holiday availabilit