Intern- IT, AI Team, Business Process and Change Management
Position Summary
Working as part of the AI Readiness Intern Team, this intern will support the business process dimension of AI Use Case readiness—capturing current‑state workflows, clarifying roles/governance, identifying bottlenecks, and co‑designing future‑state processes that enable adoption and measurable value. The intern will collaborate with AI champions in R&D, Clinical, Technical Operations, and Corporate functions. The program culminates in a final presentation on accelerating AI Use Case readiness: Business Process.
This intern is office-based in RTP, NC and will report to the Director, AI Automation and Integration.
Job Responsibilities
- Support stakeholder interviews and requirements gathering for priority use cases
- Learn to document processes using BPMN or swimlane diagrams, capturing pain points and controls
- Review governance needs (data, model, validation, change control) and propose pragmatic approaches
- Partner with business owners to define adoption success criteria and measurable outcomes
- Observe end‑to‑end handoffs impacting AI delivery (e.g., data prep, validation, deployment, feedback loops
- Review and refine operating procedures, playbooks, and RACI matrices
- Participate in pilot planning and readiness sprints; track impediments and risks
- Assist with creating stakeholder communications and simple intake/triage processes
- Maintain project artifacts and status updates; ensure clarity and traceability
- Communicate recommendations with concise narratives linking process changes to business value
- Present a final readout with a prioritized roadmap for process improvements
Minimum Requirements
- Must be pursuing a Bachelor’s degree in Management Information Systems (MIS), Business Administration, Operations Management, Industrial Engineering, or a related field
- Must be at least a Junior in university at the time of application
- Required skills: process mapping, analytical thinking, stakeholder communication, structured documentation
- Required systems experience: familiarity with productivity/project tools (e.g., Excel/Sheets, PowerPoint, Jira/Smartsheet)
- Strong sense of accountability; ability to prioritize multiple tasks
- Excellent organizational skills and attention to detail
- Flexible and willing to support a variety of tasks for the AI Hub team
- Proactive, solution‑driven mindset; comfort working cross‑functionally
- Available to work full‑time at the office during the summer months (May–August)
Preferred Education, Experience and Skills
- Prior internship, project, or research involving business process analysis or analytics
- Exposure to process models/modeling techniques and tools
- Familiarity with life‑sciences/health data concepts (e.g., assay data, clinical trial data standards)
- Experience building dashboards with stakeholder‑friendly storytelling
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