Program Operations & Technology Intern

NexTech Solutions (NTS) is a team of experts and engineers who understand the challenges that organizations face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in defense and civilian agencies to identify new technologies.

The Opportunity

This is a paid internship. The Program Operations & IT Intern plays a key supporting role in ensuring smooth daily operations across technical systems, logistics, and facilities. This position is ideal for a hands-on, detail-oriented individual who enjoys solving problems, staying organized, and learning how both physical and digital business infrastructure operate together.
The intern will gain practical exposure to IT support, operational coordination, and office management while working closely with program leadership in a fast-paced professional environment.
 

Key Responsibilities ( *Essential Functions)

Technical Support (IT)

• Assist with onboarding support, including setup and imaging of workstations (laptops, monitors, docking stations, and peripherals).
• Provide first-level troubleshooting for common hardware and software issues such as printers, Wi-Fi connectivity, and collaboration tools (e.g., Slack, Zoom).
• Maintain accurate inventory records for IT assets, peripherals, and software licenses.
• Escalate technical issues to senior IT staff when appropriate, providing clear documentation of observed issues and actions taken.

Logistics & Coordination

• Manage incoming and outgoing shipments, ensuring accurate tracking, labeling, and documentation.
• Coordinate with vendors, suppliers, and delivery services to track orders and resolve delays or discrepancies.
• Support procurement activities by researching vendors, comparing quotes, and assisting with purchase requests.
• Maintain organized records of orders, deliveries, and asset assignments. 

Facilities & Office Operations

• Conduct routine walkthroughs of office spaces, meeting rooms, and common areas to ensure readiness and functionality.
• Coordinate with building management or external contractors regarding maintenance, repairs, or access needs.
• Monitor office supply levels and proactively restock to prevent operational interruptions.
• Assist with basic office setup or reconfiguration as business needs evolve

Requirements

•  Fluency in English (written and spoken)

Education

• High School Diploma or equivalent required
• Currently pursuing or recently completed an Associate’s or Bachelor’s degree in a technology, engineering, or business-related field preferred

Preferred Qualifications 

• Security Eligibility: Ability to obtain a security clearance is preferred 
• Technical Aptitude: Comfortable working with Windows and macOS systems, basic networking concepts, and common office hardware. Familiarity with BIOS settings, routers, or device imaging tools is a plus.
• Organizational Skills: Strong attention to detail with the ability to track inventory, shipments, and tasks accurately.
• Communication Skills: Able to communicate clearly and professionally with both technical and non-technical team members.
• Problem-Solving: Demonstrates initiative in identifying issues and proposing practical solutions.

Professional Attributes: 

• Professional demeanor and positive attitude when interacting with colleagues, vendors, and leadership
• Initiative and willingness to take ownership of assigned tasks and small projects with minimal supervision
• Comfort working in dynamic environments where priorities may shift and learning occurs on the job
• Strong work ethic, reliability, and follow-through on commitments
• Ability to work effectively both independently and as part of a collaborative team
• Willingness and curiosity to learn new tools, systems, or procedures as needed
• Awareness of safety, security, and procedural compliance, with a willingness to follow established protocols
• General troubleshooting mindset, including the ability to logically isolate issues and seek resolution or escalation when appropriate

Physical Demands & Work Environment
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and carry equipment or packages up to 25 lbs as needed.
• Professional office environment primarily located on the second floor, with occasional access to first-floor office and storage areas
• Routine movement between floors using stairs as part of daily responsibilities
• Noise levels are generally moderate, no exposure to active construction noise within the immediate work area
• Regular interaction with internal staff and leadership in a professional office setting
• Responsibility for maintaining situational awareness within assigned areas, including recognizing authorized personnel and identifying individuals who may not belong in secured spaces
• Expectation to verify badge access and appropriately address or escalate security concerns as part of daily operations
• Occasional physical activity, including moving office equipment, retrieving mail or supplies from different locations, and assisting with basic office setup (e.g., desks, chairs, peripherals)
• Coordination with vendors and service providers for office upgrades, maintenance, and deliveries. 

Summary

• Duration: 12–18 months (Internship)
• Hours: 36–40 hours per week. Schedule flexibility is supported around school or academic commitments, provided a best effort is made to pre-coordinate availability.

What You Will Gain

• Hands-on experience supporting enterprise-level IT and operational environments.
• Exposure to supply chain logistics, asset management, and facilities coordination.
• Direct mentorship from Program Management and senior technical staff.
• A comprehensive understanding of how operational, technical, and administrative functions support business growth.

Equal Opportunity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email recruiting@nextechsol.com