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Customer Service Representative

Buckeye Insurance Group
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Join our Underwriting Department as a Customer Service Representative and become the vital link between our company and our valued agents! In this role, you will deliver exceptional customer support, foster positive relationships and ensure every interaction is handled with professionalism. Your strong communication skills, and dedication to providing exceptional service, will drive success in a fast-paced environment where your contributions truly make a difference. This postion offers an exciting opportunity to develop your skills while working with a supportive team committed to excellence.

PRIMARY DUTIES

  • Provide exceptional customer service to our agents on a wide-range of topics, including rating software, billing and premium questions.
  • Process daily payment transactions and reconcile billing payments 
  • Perform policy audits as required.
  • Accurate and efficient data processing of policy renewals, changes and inquiries.
  • Facilitate inspection projects, including task coordination and follow-up duties.
  • Data entry associated with agent licensing, including filing with regulators.

REQUIREMENTS

  • Excellent customer service and communication skills
  • Property/casualty insurance background a plus, but not mandatory.
  • The position requires attention to detail, the ability to multi-task and good organization akills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with solid computer skills for data entry and record keeping.
  • Ability to handle multiple tasks efficiently, while maintaining attention to detail in a fast-paced setting.
  • Minimum education of Associate degree, Bachelor degree preferred.
  • Posseses the personal qualities of integrity, credibility and commitment to the company's Mission, Vision and Values.

This position is hybrid. MWF in our Piqua, Ohio home office, T/TH remote. This is an excellent opportunity to get started in the property/casualty industry.