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Position Summary

We’re looking for a motivated and tech-curious IT Intern to join our Information Technology team. This role offers a blend of hardware support, software troubleshooting, operational documentation, and hands-on experience with data and reporting. If you enjoy problem-solving, learning new systems, and working directly with end-users, this internship will give you valuable exposure across multiple areas of IT. 

Key Responsibilities

Device Setup & Hardware Support

  • Set up and configure new laptops and related equipment
  • Assist with hardware deployments, docking stations, monitors, and peripherals
  • Provide deskside support, including printers and Teams Rooms

 

Software & Application Support

  • Troubleshoot issues within the Microsoft ecosystem (OneDrive, Outlook, Office 365, Teams)
  • Support users with login, sync, connectivity, and configuration issues

 

Database & Reporting Support

  • Work within SQL Server environments to assist with basic queries and data retrieval
  • Support report writing and updates, including troubleshooting data discrepancies
  • Collaborate with IT and business stakeholders to understand reporting requirements

 

IT Operations & Documentation

  • Escalate requests when appropriate—especially environment-specific issues or unclear scenarios
  • Assist in developing and refining SOPs, troubleshooting guides, and documentation
  • Help identify recurring issues and suggest improvements to processes

Required Qualifications

  • Enrolled in computer science, information systems, or a related field
  • Basic understanding of Windows OS and Microsoft 365
  • Familiarity with SQL concepts (SELECT, JOIN, filters, etc.) is a plus
  • Strong troubleshooting mindset and willingness to figure things out independently
  • Good communication skills and comfort working directly with end-users
  • Ability to recognize when to escalate issues to the IT team

What You’ll Gain 

  • Hands-on experience supporting hardware, software, and office technology 
  • Exposure to SQL Server, business data, and real-world reporting workflows 
  • Experience contributing to documentation and IT process development 
  • Mentorship from experienced IT and data professionals 
  • Development of technical, analytical, and customer service skills

Physical & Work Environment Requirements

  • Ability to sit or stand for extended periods and move throughout the office as needed.
  • Regular use of hands for typing, writing, and computer work.
  • Ability to lift or carry light office items (typically up to 15 lbs).
  • Work performed in a standard office environment with moderate noise and routine interruptions.
  • Ability to read screens, documents, and electronic communications with clarity.
  • Occasional extended hours during peak HR cycles (onboarding, payroll deadlines, audits).
  • Ability to maintain confidentiality and handle sensitive information in shared office spaces.
  • Occasional time spent on the manufacturing floor.
  • Ability to work standard business hours with flexibility during production or supply disruptions. 
  • Must be able to comply with all safety and PPE requirements when entering production areas.