Database Manager

Database Manager 

Why this role is important – and why you’ll make a difference doing it 

CCDH’s Database Manager oversees the integrity, functionality, and strategic use of our constituent data systems. This role is central to ensuring that our database is clean, accurate, well structured, and effectively connected to our external communication tools. 

The Database manager plays a critical strategic role in strengthening how we understand, engage, and mobilize our global community of donors, supporters, partners, and advocates. 

This role sits at the centre of our CRM modernization programme and will ensure our constituent data systems are clean, secure, compliant, and fully aligned across fundraising, communications, advocacy, and program teams. You will directly influence how CCDH grows revenue, strengthens relationships, and makes data-driven decisions across the UK, EU, and US. 

By building and stewarding a unified, high-integrity database and communications ecosystem, you will help power CCDH’s impact at scale. 

Job Responsibilities include (but are not limited to) 

CRM Modernization & Systems Leadership  

Serve as the operational lead for CCDH CRM and communications modernization project, across both potential pathways:  
(1) Optimizing Salesforce for organizationwide use, or  
(2) Supporting a full CRM replacement and migration to a new platform.  

Work closely with the Chief Development Officer, Chief Operating Officer, Operations team, Communications Lead, and regional teams (UK, EU, USA) to deliver a unified, highintegrity constituent database and communications system.  

Collaborate with the digital, development, and operations teams. 

Data Architecture, Migration & Quality  

Own the design and documentation of the constituent data model, including donors, subscribers, supporters, partners, and program contacts.  

Lead the extraction, transformation, cleansing, deduplication, and migration of ~36,000 records from Salesforce and Engaging Networks into the futurestate CRM.  

Ensure rigorous management of consent, data retention rules, and compliance with GDPR, UK GDPR, PECR, CCPA, and other crossborder data protection requirements.  

Systems Integration & Communications Consolidation  

Manage the evaluation, integration, and configuration of a new communications platform to replace Engaging Networks, ensuring accurate and secure twoway synchronization with the CRM.  

Oversee creation of a centralized preference center and maintain consistent subscription and engagement data across all systems and regions.  

Process Design, Training & CrossTeam Adoption  

Codesign scalable workflows for development, partnerships, programs, policy/advocacy, and all externalfacing teams.  

Establish data entry standards, naming conventions, and compliance practices that support organizationwide consistency.  

Partner with the Change Management Lead to develop training, documentation, and onboarding materials; champion datadriven culture and high user adoption.  

Governance, Security & Compliance  

Serve as the primary steward of data accuracy, permissions, audit logs, and user access controls.  

Collaborate with the Data Protection Officer on DPIAs, processor agreements, crossborder transfer considerations, and ongoing compliance monitoring.  

Reporting, Analytics & Continuous Improvement  

Build and maintain dashboards and reporting frameworks supporting fundraising, communications, advocacy, programs, and executive decisionmaking.  

Monitor data integrity, deliverability, user adoption, and system performance, leading continuous optimization after implementation.  

Work with Finance to ensure accurate donor and grant revenue forecasting and alignment between CRM and finance systems.  

Project & Vendor Management  

Act as daytoday liaison with CRM vendors, consultants, and implementation partners.  

Manage timelines, risks, issues, documentation, testing, and phased rollouts to ensure a smooth transition from legacy systems.  

Database Management & Ongoing Maintenance  

Oversee the full lifecycle of the organization's CRM, including configuration, optimization, and routine data hygiene tasks.  

Troubleshoot system issues and implement improvements to enhance performance and usability.  

Maintain roles, profiles, and permissions to ensure appropriate access for all externalfacing staff.  

Lead CRM onboarding for new staff, including training on workflows, data standards, and system functionality.  

Constituent Management & Segmentation  

Maintain highquality constituent records and ensure consistent tagging, segmentation, and categorization.  

Collaborate with communications, development, and program teams to build effective audience segments for fundraising, campaigns, and advocacy initiatives.  

Skills & Experience 

Essential 

Proven experience managing and optimising a CRM system (ideally Salesforce), preferably within a nonprofit, advocacy, or mission-driven organisation 

Strong project management capability, with experience delivering cross-functional initiatives involving multiple stakeholders 

Deep understanding of data architecture, hygiene, segmentation, reporting, and governance best practices 

Demonstrated ability to design scalable workflows and improve systems, processes, and automation 

Experience leading data migrations and managing system integrations 

Solid understanding of data protection and compliance frameworks (e.g. GDPR) 

Excellent organisational skills and exceptional attention to detail 

Ability to manage multiple priorities in a fast-paced, evolving environment 

Strong alignment with and commitment to CCDH’s mission and values 

Degree in Computer Science, Information Systems, or equivalent professional experience 

Desirable 

Salesforce Administrator and/or Developer certification 

Experience configuring roles, profiles, permissions, and security models 

Experience supporting digital and email communications workflows within a CRM 

Experience leading CRM onboarding, training, and user adoption initiatives 

Experience working across international or multi-regional teams 

Compensation & Location 

Salary: $85,000–105,000, commensurate with experience 
Location: US-based; East Coast preferred. Hybrid working from Washington, DC (minimum two days per week in office). 

You will receive: 

20 days annual leave plus US public holidays 

Hybrid and flexible working options 

Flexible training budget and development opportunities up to $3000 

401k 

Mental health support 

Sick leave and pay 

Health and dental insurance 

Office closure between Christmas and New Year 

Please note: the successful candidate must be authorized to work in the US by the start of employment.