DME Operations Manager
We are seeking a results-driven DME Operations Manager to lead our durable medical equipment business unit. You will take end-to-end ownership of business operations, from intake and insurance verification to inventory logistics and revenue cycle management. Your primary goal is to ensure operational excellence while maintaining 100% compliance with evolving healthcare regulations and accreditation standards.
Key Responsibilities
- Operations & Workflow: Oversee daily department functions, including intake, dispatch, and fulfillment, ensuring equipment is delivered accurately and on time.
- Compliance & Accreditation: Act as the primary point of contact for regulatory agencies (CMS, HIPAA). Lead all accreditation surveys (CHAP) and maintain rigorous internal audits to ensure 2026 CMS standards are met.
- Revenue Cycle Management (RCM): Manage the full billing lifecycle, including claims submission, denial management, and appeals to optimize cash flow and profitability.
- Inventory & Vendor Relations: Direct the lifecycle of medical equipment, from procurement and maintenance to cleaning and retrieval. Negotiate vendor contracts and maintain 99%+ inventory accuracy.
- Patient Experience: Ensure high-quality patient education on equipment use and safety, and resolve patient or provider concerns promptly.
Qualifications & Skills
- Personal qualities: Honest, easy-going, strong communicator, efficient at work and fast learner, independent and motivated.
- Education: Bachelor’s or Master’s degree in business administration, accounting or marketing.
- Technical Proficiency: MS Office, ability to independently learn and understand new software.