Customer Experience Agent (Thai/English Bilingual)

Handling Customer Inquiries

• Respond to inbound/outbound calls, emails, and text messages.
• Provide accurate information and assistance to customers.
• Update and follow customer service scripts and manuals.
• Address and resolve customer complaints professionally.

Customer Onboarding & Verification

• Review and process KYC (Know Your Customer) documents.
• Contact customers to collect necessary KYC information.
• Verify submitted documents and provide guidance on requirements.

EDD Customer Support

• Assist customers with transaction-related inquiries.
• Communicate effectively to resolve issues related to enhanced due diligence (EDD) processes.

Collaboration & Communication

• Work with Operations, Compliance, and related departments to resolve customer issues.
• Escalate complex cases to managers and leaders.

Required Qualifications:

• Ability to handle customer interactions kindly and responsibly
• Ability to report and manage customer issues promptly
• Ability to adapt quickly and positively to changes
• Must be Thai and English bilingual

(Responsibilities may vary depending on the candidate’s experience and qualifications.)