YSIC Regional Coordinator
Job Summary
The Regional Coordinator is responsible for organizing daily crisis response activities, managing information flow across regional teams, supporting documentation quality and consistency, ensuring families are connected quickly and effectively to services, acting as a clear communication hub for all CCORS regions and as liaison with Crisis Connections. While direct service work with clients is not listed nor required, there may be opportunities for the Regional Coordinator to assist in supporting a family in a virtual setting with stabilization services.
This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.
Position Type/Expected Hours of Work
This is a full-time position with expected hours of work Wednesday-Sunday 9am-5pm.
What you'll get from working at The Y
- Membership to the YMCA of Greater Seattle for you and your household
- Medical, Dental, Vision, and Life insurance
- Retirement with 12% employer contributions after 2 years of services - see Y Retirement for more information. Other Savings plans available upon hire.
- Free access to mental health resources
- Rapidly accruing paid time off (PTO)
- Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs. 25% for part-time staff, 50% for full-time staff.
- Direct care staff in the Social Impact Center receive monthly personal Wellness days in addition to existing PTO and Paid Holiday benefits
* Some benefits only available to full-time staff
Hiring Range: $21.00-$23.50
Responsibilities
- Assist with assigned region’s on-call schedule in collaboration with leadership
- Update schedule in Rainbow Health weekly and as needed with changes
- Coordinate the day-to-day flow of referrals
- Support and work “Hold the Phone” shifts for CCORS staff 1-2 days/week
- Answer calls from 8am-6pm Mon-Fri to support the needs of your team and families in active crisis
- Coordinate between all regional teams identifying assigned roles for each staff including downloaded referrals for the NDAs
- Creating a Microsoft Teams chat for the on-call team(s) of the day
- Maintaining communication with all 3 teams throughout the day
- Fielding questions from staff about dispatches
- Support the MRSS teams by entering referrals and creating client profiles in Credible
- Collect summaries from all 3 regions MRSS and NDA teams and send out the end of day summary to all 3 teams and CCORS supervisors
- Assist DORs with the NDA team as needed per their shared schedules
- Enter initial referral documentation in Credible for assigned region’s cases, which includes new referral notes, referral file uploaded, diagnosis, insurance, engagement outcome, etc.
- Liaison role with Crisis Connections
- Answer and support staff when there are questions, redirected calls, etc.
- Weekly review of assigned regional team’s Credible client profile details to monitor for missing information and ensure team/staff are appropriately assigned.
- Notify assigned regional team’s leadership of missing or erroneous information/documentation and the staff assigned for them to follow up.
- Attend and actively engage in consultation during assigned regional team’s weekly triage meetings.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Code of Conduct for Applicants
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.
Qualifications
- Two or more years’ experience and training in a crisis response social services supporting youth and families
- Ability to work independently and within a team approach
- Strong communication skills both written and verbal
- Strong professional and organizational skills with attention to details, timeliness and follow-through
- Experience working with complex data and maintaining databases
- Knowledge of HIPAA privacy guidelines as well as maintaining and protecting all confidential information
- Direct experience and proficiency with Microsoft Office Suite and web-based electronic records.
- The ability to work well within a fast-paced, constantly changing environment. Responsive to quick turnaround times and able to manage multiple deadlines.
- Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
- Personal, professional, educational, volunteer, and non-traditional experiences are all relevant. We intend to evaluate each candidate’s transferable skills to determine if a candidate is qualified for a position.
Preferrered Qualifications
- Ability to speak any language in addition to English may be helpful.
You'll be a great fit for the Seattle Y if you:
- Thrive on working in a collaborative environment.
- Are very adaptable.
- Have high ownership and strong work ethic.
- Are a great problem solver who can think on your feet.
- Truly enjoy being of service to people.
- Like being part of a team that cares about one another as people and enjoy working together.
- Want to know that the work you do contributes to building a better, stronger community for all.
OUR MISSION
Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
OUR VALUES
- Respect
- Responsibility
- Honesty
- Caring
- Passion for Excellence
YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.
We are a drug & alcohol-free workplace. We participate in the Federal E-Verify system. All job offers are contingent on the results of a background check in accordance with Washington's Fair Chance Act. Please download and review the below resources for more information:
(i) The updated 2025 requirements of 49.94.010:
(ii) The WA attorney general's Washington fair chance act guide for employers and job applicants:
If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org.