IT Automation Intern

About Us

Franklin Dental Care & Dentures is a high-volume dental practice providing essential oral healthcare to our community. As the only Medicaid provider within a 30-mile radius, we serve a critical role in the City of Franklin and surrounding areas.

As we continue to scale, we are investing heavily in automation, AI, and system-driven operations through Turabify. Our goal is to build efficient, technology-enabled workflows that improve patient care, staff productivity, and operational reliability.

The Role

We are seeking a motivated student (College Level) interested in Information Technology, Automation, or AI systems.

This role is ideally full-time, but we are open to candidates who can commit to a consistent and reliable part-time schedule that aligns with operational needs.

You will work directly within our IT and automation infrastructure, helping us:

• Build and maintain automation systems (Make, n8n)
• Troubleshoot real-time technical issues in a high-volume practice
• Improve system reliability and operational efficiency
• Support AI-driven workflows across healthcare and operations

This role begins fully on-site to ensure proper training. Hybrid flexibility is earned based on performance, reliability, and accuracy.

Key Responsibilities

IT Support & Troubleshooting

• Diagnose and resolve daily technical issues (computers, software, internet connectivity, peripherals)
• Support staff with real-time IT issues to maintain operational flow
• Assist with maintaining system uptime in a fast-paced clinical environment
• Escalate complex technical issues appropriately

Automation & Systems Development

• Assist in building and testing automations using Make (Integromat) and n8n
• Support development of workflows connecting systems (Dentrix, Google Workspace, APIs)
• Help identify repetitive tasks that can be automated
• Test and monitor automation performance for reliability

AI & Data Systems

• Assist in implementing AI-driven workflows for operations and communication
• Support data organization and pipeline development
• Contribute to system documentation and process standardization

Systems Monitoring & Maintenance

• Help maintain internal systems and ensure consistent performance
• Identify inefficiencies in workflows and propose improvements
• Assist in maintaining documentation for IT systems and processes

IT Operations & Infrastructure

• Support setup and configuration of workstations and user access
• Assist with maintaining secure and structured system environments
• Follow system access and security protocols

Additional Growth Opportunities

• Opportunity to work on advanced automation and AI projects
• Exposure to real-world system architecture and operational scaling
• Ability to contribute to cross-functional projects (operations, marketing, outreach)
• Potential to take ownership of automation systems over time

Qualifications

• Currently enrolled in a college or university program (IT, Computer Science, Data Science, or related field preferred)
• Familiarity with basic programming (HTML, CSS, JavaScript preferred)
• Foundational understanding of systems, networks, or troubleshooting
• Strong problem-solving ability
• High attention to detail and organization
• Ability to take initiative and learn independently

What You’ll Gain

• Hands-on experience in a real healthcare and operations environment
• Exposure to automation tools, AI systems, and workflow design
• Experience troubleshooting real-world IT issues in a high-volume setting
• Development of technical and professional skills in:
  • Systems thinking
  • Problem-solving
  • Automation
  • Operational efficiency
• A role that can grow into advanced technical responsibility

What We’re Looking For

We prioritize:

• Reliability — consistent follow-through and accountability
• Grit — ability to perform in a fast-paced, high-pressure environment
• Coachability — willingness to learn systems and improve quickly

This is not a passive internship. You will be expected to contribute, solve problems, and operate within real systems.

Transportation Requirements

• Must have reliable transportation and live within a reasonable commuting distance of Franklin, OH
• This is an on-site role requiring consistent attendance and punctuality
• Candidates without reliable transportation will not be considered

Growth Opportunity

This is an ongoing position with no fixed end date. High-performing interns may:

• Take ownership of automation systems
• Work on more advanced AI and infrastructure projects
• Earn hybrid or remote flexibility
• Transition into long-term technical roles

Diversity & Inclusion

Franklin Dental Care & Dentures is committed to building a team that represents a variety of backgrounds, perspectives, and experiences. We are proud to be an equal opportunity workplace.