Customer Support Specialist

Provides frontline technical and product support to customers, dealers, and internal teams. Handles moderately complex inquiries, resolves issues, and ensures high customer satisfaction and retention. Supports Intelligent Solutions Group (ISG) products through multiple communication channels.

Key Responsibilities:

• Provide advanced product and service information to customers
• Handle complex customer inquiries, issues, and escalations
• Support customers via phone, email, and chat channels
• Document all interactions in CRM/case management systems
• Process custom/special orders and coordinate with internal teams
• Build and maintain strong customer relationships
• Schedule follow-ups and maintain accurate customer data
• Follow structured scripts to understand customer requirements
• Deliver high-quality service to improve retention and satisfaction
• Create and maintain support tools and knowledge base content