Internal Technical Support Specialist

CCS Internal Technical Support Specialist

Access Control | CCTV | Security Systems | Limited IT Support
 

Job Details: 

📍 Denver, Colorado 

🕒 Full-Time | In-Person

💰 $56,000 - $60,000 Starting Salary

Position Overview:

The Internal Technical Support Specialist serves as the primary technical resource, utilizing a C.A.R.E.-driven approach to assist field technicians, sales consultants, teammates, and clients. This critical role is dedicated to ensuring system reliability across access control systems, video surveillance (CCTV), and burglar alarms. By expertly troubleshooting system functionality, assisting with configuration, and managing programming, the specialist is focused on diagnosing and resolving issues remotely whenever possible. This proactive support minimizes service disruptions and ensures clients maintain peace of mind through reliable systems.

The specialist will also provide basic IT-related support tied to system operations, including network connectivity, device communication, and system integrations.

Why Join Security Central?

We help protect homes and businesses through electronic life safety systems, but more importantly, we aim to Positively Impact people’s lives.

• Purpose-Driven Work: We exist to make the world a safer and better place
• Clear Financial Path: Starting Income of $56,000 - $60,000 Base Salary 
• Total Support: We offer company-subsidized health/dental, a 401(k), and a 100% company-funded retirement plan.
• C.A.R.E. Culture: Our values guide our culture and our actions. We serve others before ourselves and solve problems without complaining.
• Security Central has been serving Denver homes and businesses since 1969. Our 4.9 rating on Google is a testament to our experience and brand of C.A.R.E.

Key Responsibilities: (not limited to)

Provide remote troubleshooting support for access control systems, CCTV cameras, and burglar alarm panels. Apply your networking and IT knowledge to secure physical environments, managing everything from IP addressing to complex system integrations. Work in a collaborative environment assisting coworkers, technicians, and customers with diagnosing hardware, software, and configuration issues.

Analyze system logs, signals, and event history to identify root causes. Assist with system commissioning and post-installation troubleshooting. Verify device connectivity, signal transmission, and proper programming. Identify when an issue can be resolved remotely versus requiring onsite service.

Support the setup and configuration of:

• Access panels and door hardware
• IP cameras and NVR platforms
• Alarm panels and communicators

Assist with basic networking related to security devices, including:

• IP addressing
• Port forwarding
• Network connectivity testing
• Device communication troubleshooting

Help troubleshoot issues involving:

• Security servers
• Video Management System platforms
• Access control software
• Coordinate with client IT departments when necessary to resolve connectivity issues.

Apply If You…

• Have a servant's heart and truly care for those around you
• Are coachable and open to feedback 
• Are a persistent problem solver
• Want to work alongside a local team of experts every day
• Enjoy talking to people and building relationships
• Take ownership and follow through on commitments
• Are competitive and goal-driven

The Requirements

• No prior experience required, we’ll train you
• Serving others before ourselves
• Must be comfortable communicating technical solutions to coworkers and non-technical clients
• Must pass a pre-employment drug screening and background check
• Strong listening skills and an "educator’s heart"

If you want to build a career, grow as a person, and be part of a team that genuinely cares about people, we’d love to meet you.