Front Office Receptionist

Front Office Receptionist (Patient Support Specialist)

Job Description

Work hours may vary between Monday - Friday 8:00am - 8:00pm, 30 - 40 hours per week. Positions may also occasionally be required to work Saturdays.

Community Health Center of Central Wyoming (CHCCW) is currently hiring for Front Office Receptionists (Patient Support Specialists). 

Primary duties include:

• Act as a liaison between the providers and their patients 
• Greet patients 
• Update appropriate information in the Electronic Health Record (EHR)
• Schedule follow-up appointments 
• Collects appropriate co-pays 
• Educate patients about CHCCW available programs (i.e., Lab, Radiology, Pharmacy, Case Management, Behavioral Health, Family Medicine, Pediatrics and Quick Care) 
• Learn to verify insurance
• Review the content of patient documents 
• Update registrations 
• Use a multi-line phone system
• Ensure that a patient's experience meets their expectation 

Special demands are often placed on the Patient Support Team. Courtesy, cooperation, and the ability to accomplish many detailed tasks despite multiple interruptions are just a few of the special demands. Attention to numerous details, initiative, and good interpersonal skills are also necessary to perform the duties of this position. Being proficient in both English and Spanish is an advantage! The Patient Support Specialist must be able to deal with sometimes difficult patients and relatives and must show tolerance and compassion to patients with special healthcare needs. All information must be treated as highly confidential. 

Additionally, the Patient Support Specialists must be able to recognize medical emergencies, alert appropriate medical personnel, and occasionally assist other healthcare providers with patients. In summary, the Patient Support Specialists must be diplomatic yet businesslike when confronted with difficult situations, treating patients, providers, and fellow staff members with dignity and respect.

This position requires successful completion of substance abuse testing as a condition of employment.

We are an Equal Opportunity Employer and provider of services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Community Health Center of Central Wyoming (CHCCW) is committed to creating an inclusive environment for all employees and patients and complies with applicable provisions of Section 1557 of the Affordable Care Act, Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and Section 504 of the Rehabilitation Act.