Constituent Services Advocate
Job Opening: Constituent Services Advocate
Office: Congressman Shri Thanedar
Location: Detroit, MI
Job Description:
Congressman Shri Thanedar is looking for an in-person Detroit based Constituent Services Advocate. Constituent services are a priority for Congressman Thanedar and this individual will work with constituents directly, solving issues they may have with federal agencies, and helping them navigate state and local resources. This is a role that heavily relies on customer service and the ability to utilize technology/software. In addition, you may be asked to help with constituent-facing events such as town halls, panels, etc.
The ideal candidate is someone with a customer service background, technologically capable, highly organized, a self-starter, understands how to prioritize their time, has good communication and people skills, and able to work effectively in a team environment. There are often new issues brought up every day. The right candidate will be someone that can take the initiative, ask questions, and solve the issue.
Responsibilities:
- Act as a liaison between 13th District constituents and various federal agencies.
- Document constituent cases and concerns in our CRM.
- Answer telephone calls from constituents and track relevant concerns and issues.
- Build relationships with key federal agencies such as HUD, USCIS, etc to effectively advocate for our constituents.
- Work with legislative team when appropriate for issues that can only be solved through legislation.
- Work with communications team to ensure constituent facing events are successful.
Salary will be commensurate with experience, with a minimum of $45,000. Our office is an equal-opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military status, age, marital status, or parental status. People of color and people from underrepresented groups are strongly encouraged to apply.