Educational Technology Associate

SUMMARY

The Educational Technology Associate is an in-person position that shall have responsibility and receive leadership in the area of online learning operations and student, school and technical support services. They shall also have responsibility and receive leadership in the area of operations, communications, and coordination of curriculum and instructional technology initiatives. This is an inperson, exempt position. The position shall be funded through program budgets and contracted services with our affiliate districts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Serve as a customer service and advisory point of contact (POC) between affiliate schools, IU programs, and the online learning program to support the Coordinator of Online Learning in fulfilling service agreements.

2. Utilize the Student Information System (SIS), vendor Learning Management System (LMS) programs, and other systems related to online learning to support day-to-day online learning program operations.

3. Assist in the dissemination of online learning program information to PoCs, school officials, students, business partners and curriculum providers.

4. Serve as support lead: Receive and respond to PoC, student, parent or school official requests for program assistance, information and technical support made via phone, email or other electronic communication system for the online learning program through a help desk system.

5. Support the Coordinator of Online Learning in the delivery of trainings in the areas of online learning, educational technology, preparation of online conferences, trainings, and presentations. and other topics as assigned.

6. Model and support effective educational technology used by internal and external teams.

7. Participate in online learning program meetings, planning sessions, events and training sessions, as well as travel to overnight conferences and meetings as needed.

8. Assist with the marketing, communication, and coordination of programs involving educational technology.

9. Manage, engage and enhance consortium experiences for all stakeholders.

10. Maintain and manage educational technology tools for internal programming.

11. Support Division of Student Services in managing educational technology including contract management and other areas as assigned.

12. Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must maintain a valid PA drivers license. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associates degree preferred. Two years of experience utilizing educational technology is preferred. Have current knowledge, skills, and abilities in the areas of technology support and technology systems use. Can problem solve independently and with others. Is able to establish and maintain effective working relationships with all levels of I.U. staff, curriculum providers, partners, and the general public. Demonstrates technology skills and abilities in the areas of online learning systems, student information systems, data collecting and assessment tools, virtual communication applications and mobile technologies.

LANGUAGE/COMMUNICATION SKILLS

Demonstrates professionalism in verbal and written communications. They shall provide user support with a focus on customer service, respond to requests for technical assistance, communication with groups as they relate to assigned projects, and provide these groups with current, timely information on the assigned projects. The applicant must also have the ability to write reports and correspondence. Must be willing to take ownership for projects and be able to work effectively in a team environment.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.