Care Manager

ABOUT US

Enriched Hearts Home Care is a growing, client-centered home care agency serving the greater Los Angeles area. We are dedicated to delivering compassionate, high-quality in-home care that helps our clients live with dignity and independence. As we scale, we are looking for a Care Manager who shares our mission and wants to help shape the client experience from the ground up.

ROLE SUMMARY

The Care Manager is the backbone of the client experience at Enriched Hearts. You will serve as the primary point of contact for clients and their families — conducting in-home assessments, creating personalized care plans, performing quality assurance visits, and ensuring every caregiver-client match thrives. This is a relationship-first, field-based role with a direct impact on client satisfaction and agency growth.

You will be required to do site visits with clients throughout the week. Our clients are spread across Los Angeles, primarily in West LA/Santa Monica, Beverly Hills, South Bay, and San Fernando Valley.

KEY RESPONSIBILITIES

Assessments & Care Planning

• Conduct initial in-home consultations and clinical assessments to determine client needs
• Develop individualized care plans that reflect client goals, functional needs, and family preferences
• Review and update care plans regularly and/or upon any change of condition

Quality Assurance

• Perform scheduled and unannounced supervisory visits to ensure care standards are met and the environment remains safe
• Document visit findings and caregiver performance
   

Caregiver–Client Relationship Management

• Facilitate introductions between caregivers and new clients
• Proactively monitor match quality and resolve conflicts or personality mismatches
• Partner with the scheduling team to ensure continuity of care and provide on-site coaching to staff
• Act as the main point of contact for families, mediating concerns and fostering long-term trust

Client & Family Communication

• Serve as the primary relationship owner for an assigned caseload
• Conduct regular check-in calls with clients and responsible parties
• Coordinate with referral partners, physicians, discharge planners, and case managers as needed

QUALIFICATIONS

• 3+ years of experience in home care, home health, case management, or a related field. (RN/LPN/MSW/LCSW preferred)
• Strong knowledge of ADLs/IADLs and non-medical home care services
• Deep knowledge of local senior resources and aging-in-place strategies
• Experience with care plan documentation
• Strong tech literacy (using CRM/EMR software)
• Strong interpersonal skills with the ability to build rapport with clients quickly.
• Experience supervising or mentoring others is a plus, contributing to team development and effectiveness.
• Excellent communication skills for conducting intake interviews, clinical counseling sessions, group therapy groups, and family interventions
• Certified Nursing Assistant (CNA), Home Health Aide (HHA), or Social Work background preferred
• Valid California driver's license and reliable vehicle (mileage reimbursed)

WHAT WE OFFER

• Competitive base salary + performance bonus tied to client retention
• 401k matching
• Health care, vision, and dental benefits
• Mileage reimbursement
• Flexible scheduling
• Ground-floor opportunity to shape the care management function of a growing agency

To apply, send your resume and a brief note on why you're drawn to home care to jobs@enrichedhearts.com.