Sales Support Specialist

Sales Support Specialist (Global Logistics & Supply Chain)

Position Overview

General Noli USA is seeking a highly organized and analytical Sales Support Specialist to partner with our Business Development and Branch Management teams in driving pipeline growth, improving sales execution, and delivering best-in-class customer solutions.

This role is critical in supporting the full sales cycle—from lead generation and account research to solution development, onboarding, and ongoing account management.

Key Responsibilities

Sales & Lead Development

• Build detailed account profiles using tools such as Panjiva, Revenue Vessel, and LinkedIn Sales Navigator 
• Develop targeted prospect lists based on campaigns, industries, and territories 
• Identify key decision-makers and influencers within target accounts 
• Support pipeline development by coordinating follow-up actions with Business Development Managers (BDMs)

Sales Process & Coordination

• Track and manage action items to ensure timely progression through the sales cycle 
• Maintain CRM accuracy and support opportunity tracking and reporting 
• Identify and manage administrative requirements (NDAs, RFIs, credit applications, vendor forms) 

Solution Development & Quoting

• Collaborate with internal stakeholders to develop tailored logistics solutions 
• Compile pricing proposals and align solutions to customer needs and pain points 
• Gather and document customer feedback following proposal delivery 

Customer Onboarding & Implementation

• Prepare and manage Standard Operating Procedures (SOPs) for new customers 
• Lead SOP reviews with customers and internal operations teams 
• Coordinate customer setup and support implementation of digital tools and solutions 
• Deliver customer training on systems, processes, and reporting tools 

Account Support & Continuous Improvement

• Partner with operations and sales teams to ensure KPIs and service expectations are met 
• Support Quarterly Business Reviews (QBRs) through data gathering and presentation development 
• Assist with pricing updates, reporting, and ongoing account optimization 

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Engineering or related field (preferred)
• Strong analytical, organizational, and communication skills
• Experience with CRM systems (Dynamics 365 preferred)
• Proficiency in the Microsoft Suite of services including but not limited to Excel, Teams, Power BI, etc.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Preferred Skills

• Experience with trade data tools (Panjiva, Xeneta, Revenue Vessel, etc.)
• Knowledge of international shipping (ocean/air freight) and supply chain processes
• Customer onboarding and project coordination experience
• Being proficient in multiple languages is a plus

What Success Looks Like (First 90 Days)

• 30 Days: Complete training on systems, tools, CRM, and reporting; begin supporting pipeline development
• 60 Days: Independently generate qualified leads and contribute to scalable sales processes
• 90 Days: Manage complex opportunities, support RFPs, and contribute to strategic sales initiatives 

About General Noli

General Noli delivers agile, tech-enabled logistics solutions for mid-market and global customers, combining personalized service with global scale and visibility.