Lab Systems Engineer Intern

About Absolute Security

Absolute Security is the leader in enterprise resilience. We help organizations ensure their endpoints and access environments remain secure, visible, and recoverable—no matter where work happens.

Our Secure Access platform delivers critical connectivity and security capabilities across distributed environments. As part of our team, you'll work on technology that directly impacts the reliability, performance, and security of global enterprises.

About the Role

Absolute Security is seeking a Lab Systems Engineering Intern to support the day-to-day operations of our Development Lab and Datacenter in our Seattle office. 

In this role, you will help monitor and manage our trouble ticket system, gather information from users, provide first-level support, and escalate issues when appropriate. You will also assist with lab administration, equipment deployment, infrastructure maintenance, and other datacenter-related activities.

This internship provides hands-on exposure to modern enterprise infrastructure and offers an opportunity to work with cutting-edge hardware and software technologies. You'll gain experience across the full datacenter stack, including compute, networking, virtualization, storage, and cloud platforms.

We're looking for someone who is eager to learn, takes initiative, follows direction well, and enjoys solving technical problems. Strong organizational, troubleshooting, and customer service skills are essential.

Physical Requirements: This position may occasionally require lifting equipment weighing up to 50 pounds.

Work Schedule: This is a temporary full-time position, working approximately 32 hours per week. Additional hours, up to 40 hours per week, may be available. 

Internship Duration: To provide meaningful project ownership and allow interns to see their contributions through completion, this internship is designed as a one-year commitment.

What We're Looking For

We encourage applications from junior and senior undergraduate students, recent graduates, or graduate students pursuing degrees in:

• Information Technology
• Information Systems
• Informatics
• Computer Science
• Computer Engineering
• Related technology disciplines

Our environment is highly hands-on, and the best way to learn is by actively participating. Candidates should have foundational knowledge in several of the following areas:

Technical Foundations

• Basic network troubleshooting and understanding of the OSI model
• Familiarity with common network infrastructure services, including:
  • Active Directory
  • DHCP
  • DNS
  • Certificate Services
• Understanding of network hardware and concepts, including:
  • Firewalls
  • Switches
  • Routers
  • Wireless networking
• Familiarity with virtualization technologies

Operating Systems & Hardware

• Basic workstation, laptop, and server troubleshooting skills
• Familiarity with Microsoft Windows client and server operating systems (Windows 11 and Windows Server 2016 or later)
• Familiarity with macOS and iOS
• Familiarity with Linux and Android

Preferred Qualifications

Experience with any of the following is a plus:

• Microsoft Active Directory
• DHCP, DNS, IIS, Group Policy (GPO), and Certificate Services
• PowerShell scripting
• VMware vSphere
• Amazon Web Services (AWS)
• Microsoft Azure
• Jira and Confluence

What You'll Gain

• Real-world experience supporting enterprise-scale lab and datacenter environments
• Exposure to networking, virtualization, cloud platforms, and infrastructure operations
• Mentorship from experienced engineers and IT professionals
• Opportunities to develop troubleshooting, systems administration, and automation skills
• Experience working in a collaborative software development and engineering organization