IT Technician
- Install, configure, maintain, troubleshoot, and repair computer hardware, software, operating systems, and peripheral devices to ensure optimal system performance and reliability
- Deliver responsive technical support to end users, providing clear guidance, training, and assistance to enhance productivity and user adoption of technology solutions
- Diagnose and resolve hardware, software, network, and user-related technical issues by gathering information, performing root-cause analysis, researching solutions, and implementing effective corrective actions
- Deploy new hardware, software, and technology solutions in accordance with organizational standards, project requirements, and established IT procedures
- Perform preventive maintenance, system updates, and routine servicing of IT equipment and peripheral devices to minimize downtime and extend asset life
- Research emerging technologies, system issues, and infrastructure needs, providing recommendations for upgrades, repairs, replacements, and process improvements that enhance operational efficiency
- Escalate complex or high-impact technical issues to senior IT personnel when appropriate, while maintaining ownership of issue tracking, communication, and follow-through to resolution
- Deliver training resources and end-user support that promote effective utilization of IT systems, applications, and technology tools across the organization