Customer Success Manager

Help Shape the Financial Infrastructure for the Creator Economy

About ChannelMeter

The Creator Economy is projected to reach $500B by 2027—and ChannelMeter powers the financial backbone behind it. We operate at the intersection of the Creator Economy, data, and payments/fintech by helping Creator Networks, agencies, ip distributors, and global brands maximize monetization and manage complex financial operations at scale.

Our platform has processed near $2B+ in payments to over 1.5M Creators across 50+ countries, ensuring Creators are paid accurately, quickly, and transparently. We believe financial infrastructure will unlock continued compounded growth—and we’re building exactly that.

The Role

We’re looking for a relationship-driven, problem solving mindset, and highly detail oriented Customer Success Manager to serve as a strategic partner to our customers—from onboarding through renewal. You’ll guide adoption/onboarding, solve complex challenges, uncover growth opportunities, and act as a trusted advisor to some of the most innovative companies in the Creator Economy.

You’ll work closely with Leadership, Product, Engineering, and Sales, with real influence over our roadmap, processes, and customer experience as we scale.

What You’ll Do

• Own the customer journey from onboarding, training, continued adoption, and renewals
• Deliver tailored implementations and ongoing customer trainings
• Monitor account health, mitigate risk, and drive retention and expansion
• Build trusted relationships with key stakeholders
• Advocate for customer needs and share insights across teams
• Improve playbooks, documentation, and scalable CS processes

Who You Are

• You are based in the San Francisco Bay Area. While we don't require you to be in the office every day, you are comfortable coming in regularly as part of a hybrid work model.
• You are authorized to work in the United States — we are unable to provide visa sponsorship or relocation assistance for this role.
• 2–5 years in Customer Success, Sales/Account Management, or customer-facing SaaS/B2B software role
• Clear, confident communicator who simplifies complex topics. Writing with brevity and clarity is a must.
• Data-driven and already comfortable with AI workflow tools
• Very high attention to detail, almost OCD obsessive with organization skills 
• Comfortable managing multiple priorities and tasks in a fast-paced environment
• Curious, adaptable, and motivated to hit goals

Bonus Points:

• Familiarity with payments, fintech, or financial operations
• Experience with the Creator Economy fintech/payments, is a bonus. 
• Experience in the enterprise side of the Creator Economics is a big big bonus. 
• Background in high-growth startups

Compensation & Benefits

• Base salary: $55,000–$85,000 + Commission USD
• Comprehensive health benefits
• Unlimited PTO + flexible work arrangements
• Team offsites
• Direct experience and growth in this fast growing industry
• Meaningful career growth as we scale

Interview Process

Most candidates complete the process in 2–3 weeks:

• Intro interview (30 min)
• Team interview (45 min)
• Short take-home exercise
• Presentation & discussion
• Leadership interviews
• References & offer

Why ChannelMeter

• Support millions of Creators globally
• Supercharge the leading Creator Networks, Agencies, and Brands
• High visibility, ownership, and direct access to leadership
• Collaborative, detail-driven team building with purpose

Ready to Apply?

Send your resume or LinkedIn to jobs@channelmeter.com.
A short note is welcome. Bonus points for sharing your favorite Creator.