Medical Receptionist

Job Summary: 

Innovative Community Health Institute is hiring a Medical Receptionist/Registration Specialist to manage front desk operations and patient intake within our family medicine clinic. As a face of our clinic, you will be the first point of contact for patients, ensuring a smooth check-in and check-out process while delivering excellent customer service. This role requires strong organizational skills, accuracy in entering patient information into clinic’s Electronic Health Records (EHR), assist patients with scheduling, insurance inquiries, as well as documentation. Candidates with experience in medical office administration, customer service, or bilingual communication (English/Spanish) are encouraged to apply. 

Key Responsibilities: 

Patient Registration & Front Desk Duties: 

- Welcome and check in patient with a professional, friendly avenue. 

- Complete patient registration and verify insurance at each visit. 

- Enter accurate data into the clinic’s Electronic Record (EHR) system. 

- Maintain up-to-date patient demographic and insurance information. 

- Collect and enter patient payments. 

- Appointment Scheduling & Patient Communication: 

- Schedule, confirm, and manage appointments using medical practice software (Veradigm PM). 

- Keep provider schedules accurate and up to date. 

- Make reminder calls and follow up with patients needing to reschedule. 

- Answer phone calls, respond to messages, and assist with patient questions. 

Administrative & Clerical Support: 

- Support healthcare providers with daily administrative tasks. 

- Assist with insurance and billing inquiries. 

- Communicate concerns or workflow issues to management promptly. 

- Maintain a clean, organized, and efficient front desk environment. 

Clerical Support & Teamwork: 

- Demonstrate professionalism, empathy, and excellent communication skills. 

- Collaborate with clinic staff to support high-quality patient care. 

- Take initiative to identify and complete daily tasks independently. 

- Uphold clinic policies, procedures, and standards. 

Qualifications: 

Education and Experience: 

High school diploma or equivalent required. 

- Prior experience as medical receptionist, front desk, patient service representative, or registration specialist preferred. 

- Experience with medical insurance, patient check-in, or basic medical coding is a plus. 

Skills & Abilities: 

- Strong customer service and communication skills. 

- Ability to multitask in a fast-paced medical office. 

- Proficiency with computers, Microsoft 365 (Word, Excel), and office equipment. 

- High level of accuracy and attention to detail. 

- Professional, reliable, and team oriented. 

- Bilingual (English/Spanish) is highly preferred.