Sales Engineer - Digital Signage & Interactive Solutions

Sales Engineer - Digital Signage & Interactive Solutions

Empire Digital Signs, LLC
Rochester, NY

Technology. Communication. Customer Success.

Empire Digital Signs is growing and looking for an energetic, customer-focused Sales Engineer to help organizations transform how they communicate through digital signage, interactive kiosks, touchscreen systems, and cloud-based content management solutions.

This is not a traditional sales position. We are looking for someone who can build relationships, understand customer needs, design solutions, develop proposals, and work closely with customers and our internal team to successfully deliver projects.

If you enjoy technology, problem-solving, customer interaction, and helping organizations improve communication, this could be an outstanding opportunity.

What You'll Do

Consultative Sales

• Meet with prospective customers to understand their communication objectives and operational challenges.
• Conduct discovery meetings and site assessments.
• Gather requirements and recommend appropriate digital signage, interactive, and touchscreen solutions.
• Present solutions that align with customer goals and budgets.
• Prepare proposals, quotes, and project estimates.

Business Development

• Develop new business opportunities within education, healthcare, municipal, corporate, and nonprofit markets.
• Build relationships with prospective customers, partners, and influencers.
• Network through professional organizations, referrals, and community events.
• Manage a pipeline of opportunities from initial contact through project completion.

Customer Success

• Serve as a trusted advisor throughout the sales and implementation process.
• Coordinate project handoffs with operations and installation teams.
• Ensure customers receive timely communication and exceptional service.
• Identify opportunities for additional products and services.

Technical & Project Support

• Assist with indoor digital signage and interactive system installations.
• Help configure EDSign digital signage software and content playlists.
• Support touchscreen and kiosk deployments.
• Participate in customer training and system demonstrations.
• Collaborate with the operations team to ensure projects are delivered on-time and within budget.

Qualifications

Required

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to listen, ask questions, and uncover customer requirements.
• Professional presentation and organizational skills.
• Self-motivated with a strong desire to succeed.
• Ability to manage multiple projects and priorities.
• Valid driver's license and willingness to travel locally.

Preferred

• Experience in business development or consultative sales.
• Experience selling technology, software, AV, IT, communications, or related solutions.
• Familiarity with project management or customer success.
• Technical aptitude and willingness to learn digital signage technologies.
• Experience working with educational institutions, healthcare organizations, municipalities, churches, or commercial businesses.

What Success Looks Like

The ideal candidate will:

• Generate new business opportunities.
• Build long-term customer relationships.
• Successfully identify customer requirements and propose effective solutions.
• Help grow Empire Digital Signs' indoor digital signage business.
• Become a trusted resource for customers and team members.
• Contribute to a positive, customer-focused company culture.

Why Join Empire Digital Signs?

• Work with innovative technologies including digital signage, LED displays, interactive kiosks, and touchscreen systems.
• Help customers improve communication and engagement.
• Gain exposure to sales, technology, project management, and customer success.
• Make a visible impact on a growing company.
• Opportunity for advancement into senior sales, business development, project management, or leadership roles.

Compensation

• Competitive base salary
• Performance-based commission opportunities
• Professional development and training
• Career growth potential

About Empire Digital Signs

Empire Digital Signs is a leading provider of digital signage, interactive kiosks, LED displays, and cloud-based communication solutions. We serve schools, universities, healthcare organizations, municipalities, businesses, and nonprofits throughout North America.

To Apply:
Submit your resume and a brief note describing your background and interest in technology, business development, and customer-facing solutions.

Empire Digital Signs, Inc.