Governance & Process Improvement Consultant I

SPA EXTERNAL POSITION POSTING
DATES POSTED: 09/25 - 10/05/2026
 

Position Summary
Under general direction, the Governance & Process Improvement Consultant I provides
professional consulting support across governance, portfolio management, organizational change
management, process improvement, and strategic initiatives while leading Information Technology
(IT) projects with limited direction. Partners with business and ITS leaders to analyze needs,
design solutions, and implement governance and process improvements that strengthen organizational
capability. Relies on experience and judgment to plan and accomplish goals. Leads AI-enabled
process improvement initiatives and advises business partners on practical AI opportunities.
Participates as a contributor in related projects or initiatives outside of their direct area of
responsibility.

Education
Required - Associate's Degree in Business, Information Technology, Communications, or a related
field; plus five (5) years of experience as indicated below.
- OR -
Required - Bachelor's Degree in Business, Information Technology, Communications, or a related
field; plus three (3) years of experience as indicated below.
- OR -
Required - Master's Degree in Business, Information Technology, Communications, or a related
field; plus one (1) years of experience as indicated below.
- OR -
Required - High School Diploma or General Education Diploma (GED) with demonstrated eight (8)
years of related experience and relevant certifications may be considered.

Minimum Requirements
Required - Minimum of 5 years of related work experience in governance, portfolio management,
organizational change management, process improvement, or consulting, commensurate with the
education level indicated above; including demonstrated experience leading projects or initiatives;
plus the Associate's Degree as indicated above.
- OR -
Required - Minimum of 3 years of related work experience in governance, portfolio management,
organizational change management, process improvement, or consulting,
commensurate with the education level indicated above; including demonstrated
experience leading projects or initiatives; plus the Bachelor's Degree as indicated above.
- OR -
Required - Minimum of 1 year of related work experience in governance, portfolio management,
organizational change management, process improvement, or consulting, commensurate with the
education level indicated above; including demonstrated experience leading projects or initiatives;
plus the Master's Degree as indicated above.
- OR -
Required - Strong non-degree candidates with a minimum of eight (8) years of relevant
certifications and/or significant demonstrated experience may be considered.

Licenses, Certifications and/or Testing
Required - Pre-employment Background Check & Drug Screen Upon Hire
Preferred - Professional Certification in a relevant discipline (PMP, Prosci Change Management
Practitioner - CMMP, Lean Six Sigma, Information Technology Infrastructure Library - ITIL). Upon
Hire

Knowledge, Skills and Abilities
Demonstrated proficiency in organizational change management strategies and methodologies, with
experience leading change initiatives from planning through adoption. (Intermediate proficiency)
Knowledge of governance frameworks, portfolio management practices, and process improvement
methodologies (e.g., Lean, Six Sigma, continuous improvement). (Intermediate proficiency)
Proven ability to lead projects and cross-functional initiatives with limited direction, within
budget and specified timeframes.
Ability to lead AI-enabled process improvement initiatives and advise business partners on
practical AI opportunities and responsible use. (Intermediate proficiency)
Proven problem-solving skills from problem assessment to solution selection; ability to identify
alternatives and make contingency plans.
Capable of influencing others to achieve common goals and building collaborative business
relationships across all levels of the organization.
Effective time-management skills and ability to work with minimum supervision in a fast-paced
environment with competing priorities.
Ability to focus on business solutions and results first before technology.
Efficient written and verbal communication skills, in English, to assist internal and external
customers, co-workers and management professionally, regardless of provocation.
Proficiency with personal computers, tablets, and/or other electronic devices to include
familiarity with, but not limited to, Microsoft Office Suite (Excel, Outlook, Word) and enterprise
wide software (e.g., SAP). (Advanced proficiency)
Ability to learn new or upgraded computer software as required.

Essential Functions
Provide professional consulting support to business and ITS partners across governance,
portfolio management, organizational change management, documentation governance, and process
improvement.
Lead projects and cross-functional initiatives with limited direction, from scoping and planning
through execution, adoption, and benefits measurement.
Advise Document Owners and business partners on the application of the District's governance
frameworks, policies, and standards.
Design and lead organizational change management strategies for moderate-to-complex initiatives,
including stakeholder analysis, communication plans, training approaches, and adoption measurement.
Support portfolio management activities, including intake analysis, prioritization facilitation,
capacity considerations, and portfolio reporting.
Lead AI-enabled process improvement initiatives and advise business partners on practical AI
opportunities, in accordance with District policy.
Develop business cases, current-state/future-state analyses, and recommendations for leadership
decision-making.
Mentor Specialists and Trainees in governance and process improvement competencies.
Act within the spirit of District and Department values.
Fulfill responsibilities common to all Supervisory, Professional, and Administrative positions
as stated.

Required for All Jobs
Perform a variety of other duties as assigned
Understand and comply with all District policies and procedures
In contributing to the objectives of the District, this role is responsible for the initiation,
cultivation, and maintenance of strong relationships of a business and professional nature. This
position requires good communication skills and tact in order to maintain professional
relationships with the following, but not limited to:

-Board of Directors
-All levels of District
-Internal and external customers
-Federal, State, and local agencies
-Community organizations and partners
-Consultants, contractors and other third-party organizations that fall within the scope of this
role
-Professional, industry, trade, and civic associations

Hybrid Flexible Work Arrangement
Job may be eligible for a hybrid in-office and work from home flexible work arrangement.

*Please see job posting on our Careers page for a full list of physical demands

*Please ensure the application is filled out thoroughly to be considered for this position

An Equal Opportunity Employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation"