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Client Success Manager (Strategic Accounts) - Full-Time

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A leading cloud consulting company in Dallas, TX is looking to recruit an experienced Client Partner / Client Success Manager who will play a key role in strengthening client relationships, driving customer success, and maximizing the value of client partnerships.

In this strategic, relationship-focused role, you will serve as the primary point of contact for an assigned portfolio of clients, partnering closely with consulting, delivery, and leadership teams to ensure an exceptional client experience.

Reporting to the Client Partner Lead, you will develop a deep understanding of each client's business objectives, Dayforce environment, and evolving needs while proactively identifying opportunities to strengthen relationships, improve service delivery, and drive long-term value.

  • Schedule:Full-Time 
     
  • Work Arrangement:Remote opportunities available depending on experience (18+ Months)

Ideal Candidate Profile

  • 18+ months of overall professional experience required
     
  • Dayforce experience is highly preferred; training will also be provided
     
  • Experience in client relationship management, account management, customer success, consulting, or a related client-facing role
     
  • Strong relationship-building, communication, and problem-solving skills, with the ability to manage multiple client accounts
     
  • Candidates with backgrounds in HR technology, SaaS, or professional services are encouraged to apply

What You'll Do

Key Responsibilities

  • Client Relationship & Experience:Serve as the primary relationship owner for an assigned client portfolio, building trusted stakeholder relationships, leading regular account reviews, understanding client needs, and ensuring a positive client experience through proactive communication and feedback
     
  • Portfolio & Client Health:Monitor client satisfaction, account health, risks, priorities, contract milestones, contracted hours, utilization, and service trends to proactively identify concerns and opportunities
     
  • Strategic Client Engagement:Lead value-focused client discussions around business objectives, priorities, and future needs while identifying opportunities to improve Dayforce adoption, optimize processes, and enhance service delivery
     
  • Growth & Opportunity Identification:Identify unmet client needs, business challenges, and opportunities for additional services by understanding the Dayforce platform and partnering with internal teams to support account growth
     
  • Internal Collaboration & Escalation:Collaborate with Domain Directors, consultants, service leaders, and leadership to align client priorities, coordinate service delivery, manage escalations, and ensure timely resolution of client concerns
     
  • Customer Knowledge & Governance:Maintain accurate client records and documentation, including account history, priorities, risks, commitments, and relationship updates, while supporting onboarding, renewals, account reviews, and transitions

What We Are Looking For
Qualifications & Experience

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field required
     
  • 18+ months of overall professional experience required
     
  • Experience in client relationship management, account management, customer success, consulting, or a related client-facing role
     
  • Experience collaborating across functional teams and influencing outcomes without direct authority
     
  • Experience with Dayforce, HR technology, SaaS, or professional services highly preferred

Additional Skills and Attributes

  • Proven ability to build trusted relationships with operational and senior stakeholders
     
  • Strong client-service orientation with excellent ownership, accountability, and follow-through
     
  • Excellent communication, facilitation, presentation, and relationship management skills
     
  • Strong business judgment with the ability to manage competing priorities and multiple client relationships
     
  • Ability to identify trends, risks, opportunities, and client needs from operational information
     
  • Ability to develop working knowledge of Dayforce modules and connect client needs with appropriate internal resources

What You Can Expect

  • Competitive compensation based on experience.
     
  • 100% employee-paid benefits + first $450 of spouse/child coverage paid.
     
  • Flexible Spending Accounts and Health Savings Account.
     
  • Medical, Dental, Vision, Life and AD&D insurance.
     
  • Employee Assistance Program.
     
  • 401(k) retirement plan (no match).
     
  • $100/month downtown parking benefit.
     
  • Complimentary Trophy Fitness membership (gym located inside office building).
     
  • 160 hours of PTO + 10 paid holidays.
     

This is an opportunity for a client-focused professional to play a meaningful role in strengthening long-term partnerships, connecting clients with the right expertise, and helping them realize greater value from their Dayforce investment. If you are proactive, organized, and motivated by building strong client relationships and driving meaningful outcomes, we invite you to apply today!