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Veteran Services Assistant (Limited Term)

Clackamas County

Job ID: 107734

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Limited Term

CLACKAMAS COUNTY CORE VALUES

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, December 30, 2024.

PAY AND BENEFITS

Annual Pay Range: $48,941.09 - $61,718.87

Hourly Pay Range: $25.097997 - $31.650705

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a Full Time County position represented by the Employees' Association.

https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4

http://www.clackamas.us/des/benefits.html

JOB DETAILS AND QUALIFICATIONS

The Veterans Service Office (VSO) within Clackamas County's Social Services Division is currently seeking a Limited Term Human Services Assistant (two-year duration) to support veterans and their family members in applying for and navigating veteran benefits through the U.S. Department of Veterans Affairs compensation and pension system. In addition to supporting veteran community members in accessing federal veteran benefits, the Human Services Assistant will provide assistance to the Veterans Service Office in helping veterans explore other federal, county, and state benefits.

This position will often be a first point of contact for military and veteran community members and their families, playing an integral role in helping individuals learn about and access their veteran benefits and resources. Key responsibilities in this position include: triaging email, phone, and in-person customer interactions; scheduling new and recurring appointments for military and veteran community members; processing incoming documentation and information from community members, agencies, healthcare providers, and Veterans Affairs offices; and uploading information into the Veteran Services Officer case management system.

Successful candidates will demonstrate outstanding written and verbal communication skills, ability to work well individually and as part of a team, and skill to advocate for clients effectively.

The Veterans Service Office within the Social Services Division of the Health, Housing & Human Services Department provides counseling and assistance to veterans with their federal and state veteran's benefits as well as entitlements for the veteran, their dependents and survivors.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position
• At least 6 months of experience (paid or volunteer) interacting with a high volume of community members
• Experience interpreting administrative rules and adhering to guidelines to determine eligibility for programs and benefits
• Experience using a multi-line phone and voicemail system or software
• Experience maintaining client and/or program records
• Detail-oriented and able to manage a high volume of work accurately and completely within structured deadlines
• Ability to effectively deliver complex information and handle escalated client service issues
• Strong customer service skills

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working with veterans, veterans benefits, and/or veterans programs and services
• Experience advocating for clients through appeals processes
• Bilingual skills

Pre-Employment Requirements:

• Must pass post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673.

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties include but are not limited to the following:

• Through the use of email, phone calls, and in-person interactions, schedule new and reoccurring appointments for military and veteran community members seeking to explore or access their Veterans Affairs benefits with Veteran Service Officers.
• Maintain an electronic email/call log, update appropriate case management systems.
• Process incoming mail, faxes, and documents from veteran and military community members, community agencies, healthcare locations, federal and state Veteran Affairs Offices, and other locations. Make sure information is uploaded correctly into the Veteran Service Officer (VSO) case management system and the VSO is made aware of the entry.
• Prepares records, correspondence, reports of findings, and recommendations associated with VSO Office responsibility. Maintains detailed notes and records on case actions and/or program activities. Analyzes and interprets documents and records. Determines appropriate action or refers to VSO staff and supervisor. Develops materials to aid veterans and families understanding of other needed resources outside the VSO office.
• Conducts surveys with veteran and military community members regarding program services. Designs and prepares data collection tools such as questionnaires, letters of inquiry, and phone surveys. Collects, enters, or directs the collection of data through program surveys, personal interviews, and researching source documents. Consolidates and performs statistical analysis of data. Prepares program reports and statistics to assist Social Services supervisory staff or agencies in evaluation and monitoring of client and program compliance and performance.
• Prepare reoccurring and ad-hoc reports for Veteran Service Officers, management , and the Oregon Department of Veteran Affairs to review.
• Attend and participate in professional development activities such as veterans' benefits trainings, conferences, equity and inclusion trainings, trauma informed practice trainings, and other trainings to benefit veteran engagement or outcomes as determined by the Social Services Division.
• Maintain current knowledge of benefits and related legislation regarding veterans and their benefits and assist in communicating that information to the military and veteran community members.
• Assist in special projects, services, outreach, and events on behalf of the Veteran Services Office, Clackamas County Veteran Advisory Council, and the Social Services Division.
• May act as a liaison between veterans and their family members, the department, other agencies, and staff for the benefit of accessing resources or submitting referrals within VSO Supervisor discretion.
• Other duties as assigned by VSO Supervisor or other Clackamas County leadership as needed.

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

http://www.clackamas.us/

http://www.clackamas.us/onboarding/

https://www.mthoodterritory.com/

ABOUT THE DEPARTMENT

The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the http://www.clackamas.us/h3s/

http://www.clackamas.us/socialservices/.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

https://www.clackamas.us/des/jobs.html

https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

Kelly Schaefer, Recruiter
mailto:KSchaefer@clackamas.us?subject=RECRUITMENT%20QUESTIONS

To apply, visit https://apptrkr.com/5858754

https://www.jobelephant.com/

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