Operations Coordinator

Position 2: Full-Time Operations Coordinator

Compensation: $40,000 - $45,000 annually, depending on experience.

Benefits:

• Opportunities for performance-based bonuses.
• Flexible work environment with hybrid/remote options.
• Professional development opportunities.

Position Details:
This full-time opportunity is perfect for someone looking to take ownership of operations in a dynamic and growing company. The role will involve leadership responsibilities, with opportunities to help shape Windy City Glam’s future expansion.

Key Responsibilities:

1. Team Coordination
   • Oversee and manage the scheduling of makeup artists and hairstylists for bridal appointments and events.
   • Ensure team members are informed of event details, including timelines, locations, and client preferences.
   • Act as the point of contact for team members to resolve scheduling or operational challenges.
2. Client Relations
   • Manage client onboarding from the initial inquiry to the day of the event, ensuring seamless communication and service delivery.
   • Work closely with clients to confirm schedules, contracts, and specific beauty requirements for their bridal parties.
   • Address client concerns or last-minute changes in a professional and timely manner.
3. Operational Oversight
   • Implement and maintain systems for tracking bookings, contracts, and team schedules.
   • Optimize operational workflows to improve efficiency and ensure timely delivery of services.
   • Monitor team performance and collect feedback to enhance quality standards.
4. Staff Training & Support
   • Assist in the recruitment, onboarding, and training of beauty professionals.
   • Ensure team members are aligned with the agency’s standards for professionalism and artistry.
   • Foster a collaborative and positive work environment within the team.
5. Vendor & Resource Management
   • Manage relationships with venues, bridal coordinators, and suppliers to support team operations.
   • Ensure availability of necessary supplies and tools for each event, coordinating with artists and stylists as needed.

Qualifications:

• Bachelor’s degree (or equivalent) in Business Administration, Communications, Hospitality, or a related field. Recent graduates are welcome to apply.
• Strong leadership and organizational skills.
• Familiarity with CRM and scheduling software  (e.g., HoneyBook, Dubsado).
• Passion for the bridal beauty industry and delivering exceptional customer experiences.

About Us:
At Windy City Glam, we specialize in delivering exceptional, stress-free beauty services for brides and their bridal parties. We pride ourselves on ensuring every bride looks and feels her best on her big day while managing the logistics of creating an unforgettable experience. As we continue to grow, we’re looking for a dedicated Operations Coordinator to manage and streamline our operations. This role is perfect for someone passionate about organization, client service, and leadership in the wedding and beauty industry.

Why Join Windy City Glam?

At Windy City Glam, you’ll be part of a passionate and supportive team in an exciting and fast-growing industry. We’re committed to helping you succeed and grow in your career. Here’s what makes us stand out:

• Flexibility: Enjoy the freedom to work remotely and set a schedule that works for you while meeting deadlines.
• Career Growth: Clear opportunities for promotions and salary increases for high performers.
• Support for Development: Access to professional development opportunities and mentorship from experienced leaders.
• Creative Industry: Be part of an exciting team helping to create unforgettable moments for clients on their big day.