Investment Operations & Client Services Specialist

Heritage Investors Management Corporation is a Securities and Exchange Commission-registered investment advisor with approximately $4 Billion in assets under management based in Bethesda, Maryland. Established in 1975, Heritage has consistently delivered value to its clients by understanding their financial objectives and utilizing a disciplined, time-tested investment process that effectively achieves them. Heritage is proud of its long-term track record and its focus on the individual client as the basis for its investment strategy.

We are searching for an Investment Operations & Client Services Specialist to support the portfolio managers in the handling of client accounts. The position will include interacting with the clients directly to help manage their accounts including handling cash and security distributions, generating scheduled and ad-hoc reports, and maintaining the CRM database as well as working with the portfolio managers, custodian banks and securities firms to manage, record, and reconcile trading and securities information. The position requires the ability to perform a variety of duties including account management and customer service in the day-to-day handling of client accounts as well as data analytics and quantitative analysis related to the investment process.

This is a full-time position starting January 2025. 

Responsibilities of an Operations & Client Services Specialist include:

• Record and process trades and portfolio transactions with our financial software system.
• Review and reconcile client transactions and holdings versus their custodians.
• Identify and resolve trading and transactional discrepancies.
• Reconcile and review trades and portfolio transactions including corporate actions, dividends, interest payments, calls, etc.
• Manage money requests, gifts, and distributions on behalf of clients.
• Create new client accounts.
• Maintain client records and CRM information.
• Process corporate actions and maintain database inputs.
• Generate routine, special, and ad hoc client reports.
• Support portfolio managers in special client projects.
• Provide assistance where needed such as bulk mailings, scanning, printing, and general administrative support.
• Other duties and projects as needed.

Qualifications/Requirements of an Operations & Client Services Specialist:

• Proficient in Microsoft Office (Word and Excel).
• Excellent written and oral communication skills.
• Strong customer service skills.
• Ability to work and make decisions independently within a collaborative team environment.
• High attention to detail and accuracy.
• Good organizational skills and ability to multi-task.