Product Support Engineering Intern - i-0042

Company Description

No Relocation Assistance Provided. 

KIOXIA America, Inc. is the U.S.-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D flash memory technology, KIOXIA continues to pioneer innovative memory, SSD and software solutions that enrich people's lives and expand society's horizons. The company's innovative BiCS FLASH™ 3D flash memory technology is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive, and data centers.

Job Description

Seeking a highly motivated individual to intern in KIOXIA America’s Product Support Engineering team to assist with technical product support on the data center product line. The candidate should possess a basic understanding of X86 computer architecture and related drivers, BIOS, software, PCIe, etc. Data center and computer storage experience (NVMe, SATA, RAID, etc.) is desired but not a requirement. Must have strong communication skills in both written and spoken environments. Must have the ability to work across multiple functional teams within the product development and customer support organizations.

Responsibilities:

• Assist Product Support Engineer (PSE) with first level triage of customer reported issues.
• Create, track and manage customer issues within the issue tracking system and related forums.
• Communicate status of issue(s) to the PSE and collaborate on next steps.
• Assist with technical content development for customer and product documentation.
• Develop test cases to reproduce issues or ensure SSD meets reliability requirements.
• Execute firmware release test plan.

Qualifications

• Junior or Senior enrolled in an EE, CE, CS or equivalent technology related BS/MS program