Clinical Application Technologist

The Clinical Application Technologist supports the integration, implementation, and maintenance of clinical applications across Jamestown HealthCARE facilities. This role focuses on supporting and managing clinical systems and applications to ensure streamlined workflows and enhance patient care through effective technology solutions. The Clinical Application Technologist works closely with IT and Clinical Informatics (CI) teams, vendors, and clinical staff to ensure seamless functionality of healthcare applications tailored to clinic needs.

Essential Functions

• Collaborate with the CI team to improve application functionality and usability.
• Coordinate software troubleshooting, hardware configuration, and technical support with IT teams.
• Provide ongoing support for multiple EMR systems and integrated applications, ensuring optimal performance and user satisfaction.
• Monitor system performance, troubleshoot issues, and resolve disruptions in clinical operations.
• Configure and customize EMR systems to meet the unique needs of clinic specialties.
• Collaborate with clinical staff to optimize workflows and improve user experience.
• Participate in implementing and upgrading EMR systems, operational software, and integrated tools.
• Ensure effective data exchange between applications through collaboration with IT and clinical teams.
• Maintain comprehensive system documentation, user guides, and training materials.
• Manage and complete service requests while updating employees on work order status.
• Analyze system usage reports to identify trends and recommend enhancements.
• Ensure applications comply with healthcare regulations and standards (e.g., HIPAA).
• Assist in audit preparation by maintaining accurate records and documentation.
• Stay updated on industry trends, new technologies, and best practices in clinical informatics.
• Facilitate vendor discussions and promote collaboration between EMR vendors and Jamestown Health Department.
• Support strategic initiatives by developing a roadmap with the CI Manager.
• Lead change management processes for system rollouts and updates.
• Recommend innovative solutions to improve patient care, staff efficiency, and data security.
• Perform additional duties as assigned.

Requirements

Education & Experience:

• High School Diploma or equivalent
• Minimum of 5 years of experience in help desk support, networking, and application support.
• Minimum of two (2) years of experience in a healthcare environment (e.g., clinical applications support or healthcare IT).
• Experience in providing training to end-users on healthcare or other applications.
• Knowledge and experience with healthcare applications, systems integration, and electronic medical records systems implementation, troubleshooting, and support.
• Prior customer service experience.

Knowledge & Skills:

• Comprehensive knowledge of IT infrastructure, including networking basics and server environments.
• Experience troubleshooting hardware and software
• Strong understanding of clinical workflows and data management in a healthcare setting.
• Knowledge of primary care services and the local healthcare system.
• Familiarity with healthcare regulations and standards, such as HIPAA, OSHA, and Local, State, and Federal Laws governing electronic health records and billing systems.
• Computer proficiency in Microsoft Suite.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• Effective time management, decision-making, and problem-solving skills.
• Ability to explain technological processes in clear, step-by-step instructions.
• Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
• Strong interpersonal and communication skills (verbal and written) to collaborate effectively with diverse teams.

Certifications & Requirements:

• Valid driver’s license.
• Ability to travel locally and regionally as assigned.
• Must be able to successfully pass a criminal background investigation.