Store Manager

Store Manager

About Goodwill SOLAC:

Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County. 

Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems. 

Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations. 

Goodwill is a culturally diverse and inclusive organization. We are a proud equal opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.

Summary Description:

• To oversee the overall daily operations of assigned retail stores, including ensuring efficiency and profitability.
• Reports to Assistant Sales Director and Retail District Manager.

Exemplary Duties / Responsibilities: 

• The Store Manager is responsible for the assigned store's daily sales and operational success.
• Must ensure high levels of customer satisfaction through excellent service leadership and employee training.
• Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff.
• Responsible for submitting and maintaining all records necessary in daily operations.
• Responsible for ordering merchandise and store supplies.
• Responsible for maintaining the store in an orderly fashion, rotating products in a timely manner, and overseeing the production and pricing of merchandise.
• Controls inventory to maximize revenue and return on product.
• Maintains correct inventory of new goods as required.
• Supervises and cross-trains all store personnel, including new employees, in all areas of the store.
• Responsible for maintaining all safety, cleanliness, merchandising, and display standards.
• Reports safety hazards and all accidents to Assistant Sales Director or Retail District Manager and Risk Management Specialist IMMEDIATELY.
• Accountable for oversight of incoming and outgoing deliveries.
• Answers to phone or electronic inquiries.
• Responsible for ensuring a high level of service and donor appreciation.
• Ensures all employees adhere to current Goodwill policies and procedures.
• Responsible for hiring, training, and managing staff.
• Flexibility to float, cover, and support other stores as needed.
• Perform other duties as required.

Additional Duties & Responsibilities:

• Attend retail and safety meetings as required.
• Accountable for scheduling within payroll budgets and processing of approving payroll timecards.

Employment Standards:

Education/Experience: 

• High School diploma or its equivalent.
• Three to five years' experience in retail sales with two to three years supervisory experience.  Prior experience in thrift retail or consignment industry preferred.
• Positive work history.
• Mathematical skills.
• Proficient user of MS Office (MS Excel in particular) and basic computer functions
• Ability to read and write and understand basic math. Able to create and analyze reports, spreadsheets, and sales statistics.
• Ability to understand complex and simple instructions.
• Ability to handle customers effectively.
• Ability to meet deadlines and respond to special needs.
• Ability to work a flexible schedule, including evenings, weekends, and Holidays. 

Knowledge:

• Ability to read and write.
• Ability to understand complex instructions.
• Knowledge of retail and supervision of others.

Skill: 

• Fluent oral and written communication skills. Bilingual is a plus.
• Outstanding problem-solving and multi-tasking skills.
• Highly organized.
• Cooperation with the Manager, store personnel, direct supervisor, and Division Directors.
• Ability to supervise, direct, motivate, and discipline staff as necessary.
• Ability to work with the public; strong interpersonal and mediation skills required.
• Ability to work with minimum supervision.
• Use of cash register, calculator/10 key, and phones.
• Good record-keeping practices.
• Effective production methods.
• Ability to accurately complete sales reports.
• Able to lift, carry, push, and pull at least 50 lbs.
• Ability to write and respond to e-mails. 

Core Competencies I:

To perform the job successfully, an individual should demonstrate the following competencies.

• Confidentiality – Understands and adheres to high-level confidentiality in all work-related information discussions and information sharing in all meetings of the board and by upper-level staff.
• Ethics and Values – Adheres to Goodwill's core values and beliefs during both good and bad times and acts in line with those values.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, people, and/or situations.
• Task Management –Communicates changes and progress; completes projects on time and budget.
• Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things.
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
• Teamwork –Exhibits objectivity and openness to other’s views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
• Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
• Inclusion & Equality – Is inclusive, shows respect and sensitivity for all differences, gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC