Data / Order Entry Specialist

ELCO Lighting, a well-established lighting fixture manufacturing company in Los Angeles. We are seeking a Data / Order Entry Specialist to join our Customer Service team! 

You will be responsible for helping customers by providing product and service information, resolving issues, entering orders, resolving returns, and other operational/customer service/order entry tasks.

 Responsibilities:

• Data/Order entry, process orders, process returns, process credits, process truck claims.

• Assist customers with pricing, inventory, and order status

• Handle customer inquiries and complaints

• Troubleshoot and resolve issues and concerns

• Document and update customer records based on interactions

• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Proven work experience in data/order entry and customer service

• Excellent attention to detail skills

• Demonstrates high level of accuracy in data entry

• Good time management skills and ability to prioritize tasks

• Strong written and verbal communication skills

• Ability to identify and resolve issues quickly and effectively

• Comfortable working independently with minimal supervision

Education: 2 year min. College degree

Pay range: $18 - $26 per hour 

Benefits: Medical / Dental / 401k and other benefits