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We are seeking an IT Associate to join our team. The ideal candidate thrives in a fast-paced environment and enjoys working collaboratively to solve technical problems. In this role, you will support the daily operation of our IT systems by setting up workstations, managing user accounts, and troubleshooting hardware and software issues. If you are detail-oriented and looking to grow your IT career, this may be the perfect opportunity for you. 


Salary: Starting at $50,150, DOE


This position is on-site in Moscow, Idaho 

 

About Us

Alturas Analytics, Inc. is a contract research organization, bioanalytical laboratory providing personalized MS/MS bioanalytical services to the pharma and biotech industries worldwide. We are a growing, privately owned company working with our collaborators to aid in the treatment and cure of disease. 

 

Joining the Alturas Analytics team means becoming a part of a supportive and passionate community. Our staff consists of talented, dedicated individuals who are committed to delivering the highest quality of service to our clients. Our goal is simple – to ensure that Alturas employees thrive so that we can do the best possible work in our field, ensuring greater care for our world.   

 

Benefits

  • We pay 100% of your premiums for health, dental, and vision insurance and 25% of the premium for dependent coverage
  • Paid time off (starting at 3 weeks/year) and paid holidays
  • Bonus program based on company-wide goals
  • Health Savings Account (HSA) (with company match) and Flexible Spending Account (FSA) options
  • Life insurance and short- and long-term disability at no cost to you
  • Safe Harbor 401k with an automatic 3% employer contribution
  • Employee Assistance Programs focused on mental health
  • Voluntary Life, AD&D, Critical Illness and Accident insurance

Perks

  • Work-life balance
  • Tuition reimbursement
  • Opportunities for continuous learning and development
  • Relaxed yet professional environment
  • Professional membership fee reimbursement
  • Exercise incentive program
  • Charitable donation matching
  • Paid time off for volunteering
  • Monthly catered lunches, holiday celebrations, unlimited (good) coffee, beverages, snacks and more!

 

Position Summary:

The IT Associate provides support to the IT Department and the Director of Information Technology. The IT Associate provides technical support to Company personnel, deploys, manages and maintains all workstation and network systems for the Company and performs certain routine IT operation tasks.


Essential Duties and Tasks:

  • Deploys new workstations by utilizing imaging technology including executing necessary validation plan execution; maintains system inventory database
  • Maintains workstation computer template images and associated documentation
  • Provides technical support to all Company personnel and escalates issue as needed
  • Manages the backup media including rotating routine backup media, troubleshoots backup issues and escalate to Systems Administrators as needed
  • Provisions computer hardware peripherals and maintains hardware spare parts inventory
  • Provisions new user accounts, manages user roles/permission and deactivates departing user accounts as requested and approved
  • Performs or assists maintenance or upgrade of computer and network systems including hardware, software, peripherals and data archiving, etc.
  • Manages printers, troubleshoots printing issues and escalate to external services when needed
  • Conducts new employees’ initial IT training and accounts handover and maintains training handout

Additional Duties and Tasks:

  • May lead server room tour for client audits when needed
  • May help review and execute validation test scripts for computerized systems
  • Performs other duties as needed or assigned

 

  Education and Experience Requirements:

  • Associate degree in Computer Science, Management Information System or related fields
  • 1-2 years of work experience in systems administration, IT help desk or related fields
  • An equivalent combination of education and experience may qualify the appropriate personnel for this position

Nice-to-Have

  • Understanding of 21 CFR Part 11 (skill can be acquired through on the job training)
  • Familiarity with scripting languages, databases and SQL
  • Previous experience in modern testing laboratory

Skills and Abilities Requirements:

  • Working knowledge in business track Microsoft Windows and Office products
  • Good understanding of user access and permissions in a business environment
  • Good understanding of PC hardware, printers, switches, routers, cabling and other network equipment
  • Experience in MS server software products desired

Physical Requirements:

  • Must be able to stand and work at counter heights of 36-40 inches for up to 8 hours per day
  • Must be able to alternate sitting and standing for up to 8 hours per day
  • Must be able to sit in front of a computer monitor for up to 8 hours per day

About the Area

Located in a vibrant town and home to the University of Idaho, Moscow, Idaho is a friendly community with beautiful natural surroundings and a lively cultural scene. You'll enjoy walkable streets, live music, and access to some of the best outdoor recreation opportunities in the country. The Palouse area is made up of several neighboring towns, including Pullman, Washington, where you'll find a bustling college town environment with diverse dining options, events for everyone, and the Washington State University campus.


Community Involvement

Our goal is to build an enduring company of integrity in an environment that provides rewarding career paths, and empowers individuals to engage in the well-being of the communities in which they reside. We seek to inspire the next generation of scientists through involvement of educational programs at every level. From making science fun for elementary-aged students, active participation in science fairs and guest lecturing at the undergraduate university level, we are stepping towards fostering a generation where science is exciting and an integral component of everyday life.

In addition to company support for community programs, Alturas offers employees paid time-off for individual volunteer activities and matching monetary donations to numerous 501(c)(3) organizations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.