Community Case Manager

Title: Community Case Manager 

Department: Community Resource Center (CRC) 

Location:  Community Resource Center and West Jordan Shelter 

Supervisor:  CRC Program Manager 

Category:  Full time (40 hours per week) 

FLSA Status:  Non-exempt 

Pay: $19.00 per hour, negotiable depending on experience.  

Schedule: Generally, Monday – Friday 800am – 400pm or 900am – 500pm. However, flexibility is required to meet with clients according to their availability. 

GENERAL PURPOSE  

The Community Case Manager provides services to shelter residents and community clients. They support survivors with safety/action plans to achieve self-sufficiency and independence. The Community Case Manager works collaboratively with other SVS staff to assist survivors in achieving their goals, and with community service providers to connect survivors to resources.  

South Valley Services is a survivor-centered organization where individuals impacted by domestic abuse and sexual violence can realize their own strength, courage, and resilience while on their path to an empowered future. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of services to clients.     

Provide clients with case management services, including but not limited to: initial needs assessment; advocacy; development of safety and action plans; referral services; and assistance in identifying barriers and resources.   

Maintain detailed, accurate, and timely case management notes and documentation in compliance with Family Violence Prevention and Services Act, Victims of Crime Act, and Violence Against Women Act confidentiality mandates. 

Maintain and build professional relationships with community partners to enhance referral process/resources for clients. 

Educate clients on housing programs they may qualify for with SVS and gather required eligibility documentation and provide guidance on housing rights. 

Adhere to the mandatory reporting requirements when working with families to ensure the safety and well-being of their children. 

Attend weekly residential and case management meetings to collaborate with the shelter and clinical teams regarding updates on client safety/progress and departmental/organizational goals.  

Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization. 

Ensure confidentiality and proper handling of all client and SVS information.  

Maintain professional ethical standards in all relationships and activities and appropriate professional boundaries with clients, employees, volunteers, donors, and vendors. 

Perform CPR and administer First Aid as needed. 

OTHER DUTIES & RESPONSIBILITIES 

Attend required training as assigned. 

Complete other duties as assigned. 

QUALIFICATIONS & SKILLS 

Minimum of one year experience in social work/services in the field of domestic violence; and/or experience working with families in crisis.  

Complete 40 hours of core advocacy training with the Utah Domestic Violence Coalition within first year of employment. 

Ability to demonstrate/utilize compassion, empathy, and respect. 

Ability to work collaboratively with SVS staff from multiple departments, community partners, and clients. 

Ability to communicate effectively, professionally and with fluency in English.  

Ability to work remotely and/or at community sites with minimal supervision.  

Demonstrate excellent interpersonal skills and ability to work collaboratively. 

Demonstrate excellent organizational skills including the ability to manage client caseloads. 

Demonstrate proficiency with Microsoft Word, Excel, Power Point, and Outlook.  

Achieve and maintain eligible status on Direct Access Clearance System (DACS) Criminal Background Check. 

Obtain First Aid and CPR Certification within initial 30 days of employment and recertify every two years. 

PREFERRED QUALIFICATIONS  

Bachelor's degree in human services field or related field, or a current junior/senior college student in social work, behavioral science or closely related field.     

2+ years’ experience working with the public. 

Bilingual English/Spanish speaker.  

WORKING CONDITIONS & PHYSICAL DEMANDS 

Work areas are generally office environments at the Community Resource Center and the Sanctuary. Additionally, the Community Case Manager works in multiple locations to provide services to shelter residents and community clients throughout Salt Lake County. Travel to and from various locations is the responsibility of the Community Case Manager. 

EQUIPMENT USED  

Operation/use of basic office equipment such as telephone, computer, fax, and copy machine. 

Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job.  Duties, responsibilities, or activities may change at any time with or without notice.  

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.  Contact SVS Human Resources for assistance.