Desktop Management Specialist

The Department of Health Services (DHS) Division of Enterprise Services (DES), Bureau of Information Technology Services, (BITS) is recruiting to fill a Desktop Management Specialist position.   

Who are we: DHS is one of the largest and most diverse state agencies in Wisconsin, with an annual budget of $15 billion and 6,700 employees. DHS oversees Medicaid, the single largest program in the state budget along with other health and social service programs, and is committed to protecting and promoting the health and safety of the people of Wisconsin.

What we offer: As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time. 
• Top rated health plan options starting at $42/month for single plans and $104/month for family plans, after 2 months of state service. 
• Exceptional pension plan with a 6.95% employer match in 2025 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!  
• Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.
• Well Wisconsin Wellness Program.A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

Where we are located: DHS is located at 1 West Wilson Street in the heart of downtown Madison. This position has the ability to work remotely up to 4 days per week with the other 1 day in the office.  This position can be headquartered at either 1 West Wilson Street in Madison, or at 819 North 6th Street in Milwaukee.

This recruitment may be used to fill additional vacancies in this classification.

Position Summary

As the Desktop Management Specialist, you will support theDHS Desktop Architect with the following duties: 

• Managing and securing all DHS Windows endpoints.
• Defining high-level migration plans to move from current to future states.
• Detection of critical deficiencies and recommend solutions.
• Aiding in research, evaluation and selection of hardware and software.
• Designing of standard configurations.

In addition, you will also be responsible for:

• Administration of all Desktop Management tools used within DHS.
• Management of DHS’ library of software deployment packages.
• Development of desktop/laptops/tablet images.
• Providing escalated support for PC endpoint incidents and problems. 

This position requires a high-level of technical expertise in desktop computing technologies including endpoint security, Windows operating systems, Microsoft Group Policy, software distribution, and Microsoft Active Directory. 

Salary Information

The starting pay is between $40.00 and $47.00 per hour (approximately between $83,200 and $97,700 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as an IS Technical Services Specialist and is in pay schedule and range 07/33. 

Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

Employees must have access to secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided.  Remote work flexibility will be discussed in more detail during the interview process.

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice. 

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Qualifications

Minimally qualified applicants will have all of the following:

• Experience using Ivanti EndPoint Manager or SCCM (System Center Configuration Manager).
• Experience administering or managing devices such as printers, laptops, or desktops.
• Experience diagnosing, troubleshooting and resolving complex installation issues. 

In addition, highly qualified applicants will also have one or more of the following:

• Experience troubleshooting installation and software removal issues. 
• Experience testing software or hardware (e.g., model testing, installation testing, etc.).
• Experience with the image creation process for virtualization, desktops, and laptops.
• Experience using and troubleshooting Windows Registry.

Your letter of qualifications is limited to two (2) pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here. 

How To Apply

Applying is easy! Click “Apply for Job” to start your application process.  Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application. 

Helpful Information: 

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline. 
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above. 
• Please monitor your email for communications related to this position. 
• Current or former permanent, classified, state employees must complete the online application process to be considered. 
• If viewing through an external site, please apply directly at Wisc.Jobs. 
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jennie Hocker in Human Resources at Jennifer.hocker@dhs.wisconsin.gov. 

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

Deadline to Apply

The deadline to apply is May 15th at 11:59pm.  Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm.  Late or incomplete applications will not be accepted.