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Business Services Analyst, Associate

City of Tacoma
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*TO APPLY, PLEASE VISIT OUR WEBSITE AT WWW.CITYOFTACOMA.ORG/JOBS. PLEASE NOTE THAT APPLICATIONS ARE ACCEPTED ONLINE ONLY AT OUR CITY WEBSITE. THIS ROLE IS BASED IN TACOMA, WA.*

*** SPECIAL NOTE:  This is a Classified Non-Represented position with an end date of December 31, 2026, unless extended. ***

The City of Tacoma's Environmental Services (ES) Business Operations Division is seeking a full-time Business Services Analyst, Associate. The position is for a limited duration.  This position is responsible for coordination of department business systems and technology projects, primarily through the development and maintenance of an Electronic Documentation System (EDS).  The EDS is an advanced web-based system of information customized to ES needs to manage a wide variety of documents, included a National Pollutant Discharge Elimination System (NPDES) Operations and Maintenance (O&M) Manual. Information is customized to Environmental Services’ needs to manage a wide variety of documents.  In addition, this position maintains, compiles, and organizes technical reports and trains and assists EDS users.

In ES we believe everything we do creates a better Tacoma by promoting healthy neighborhoods and a thriving Puget Sound. We are committed to partnering with our community, fostering a great employee culture, and continuing to improve our award-winning operations with a clear focus on safety. We are looking for employees who embrace and live by our shared core values and commit to our shared purpose of making our community better.
 

The Business Services Analyst, Associate (BSA-A) is responsible for providing coordination and support to Systems and Performance Management Business Services Analysts (BSAs) by working with employees and subject matter experts (SMEs) to gather information, prepare and complete EDS content edits, verify exiting information, and recommend improvements. The BSA-A may also review and revise existing documents, develop new documents, such as pump station manuals, or conduct analyses or research which results in presentations, dashboards, or other visual tools. 

If the list of personal traits below sounds like you, then you are just the type of person we are looking for to join our team!

  • Proactive, driven, and motivated self-starter
  • Highly organized with exceptional multi-tasking abilities
  • Strong attention to details, data, and deadlines
  • Strong written and interpersonal communication skills
  • Intrinsic drive for results and accountability
  • Outstanding people skills and professionalism
  • Solution-driven mindset with a process improvement focus

Essential Duties Include:

  • Assist BSAs in the management and maintenance of the EDS for the Central and North End Wastewater Treatment Plants, including the required electronic O&M (eO&M) manual.
  • Perform investigations and analysis of information and data contained in the eO&M and make recommendations for enhancements and improvements.
  • Assist in the development of Pump Station and Sewer Transmission Manuals.
  • Make recommendations to improve documentation needs, including information analysis and flow charting to clarify processes/procedures.
  • Conduct outreach to ES employees and SMEs to obtain user statistics, enhance understanding of processes, and increase user satisfaction.
  • Effective Communication, both verbally and in writing.
  • Conduct assignments in a professional and timely manner. Work with confidentiality and discretion.
  • Perform work safely, using proper PPE and following safety standards for working in an industrial environment.
  • Attend and facilitate meetings and train employees as training materials are developed.
  • Utilize best practices to develop, compile, and analyze technical information and data to prepare informative and appealing reports, dashboards, and other visual tools for better performance and metrics monitoring.
  • Other duties as assigned.

This role recognizes the significance of data in decision making.  It involves collaborating with BSAs, ES employees, and SMEs to develop strategic approaches to capture and present information that is clear and complete, adhering to City policies and procedures and the Tacoma Municipal Code.   
  
 Applicants must demonstrate an understanding of cultural responsiveness, change management, government systems, data analysis, program development, research, best practices, and facilitation.


 

 

Qualifications

Minimum Education*
Bachelor's degree public or business administration or directly related field

Minimum Experience*
0-1 year depending upon assignment

*Equivalency: 1 year of experience = 1 year of education
 

DESIRED QUALIFICATIONS

  • 1 or more years of analytical, database, and/or spreadsheet experience.
  • Operation of a personal computer and some experience with assigned software such as Microsoft Office, Excel, SharePoint.
  • Effective use of illustrating, flowcharting, and presentation software.
  • Some experience in technical writing, research, and analysis.


*Studies have shown that women and people of color are less likely to apply for jobs unless they meet all of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. If you have transferable experience, please tell us about it.

 

Knowledge & Skills


Data management, analysis, reporting and visualization

  • Use data and information in a clear and rational process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions.
  • Gather, assemble, analyze, and evaluate facts to draw logical conclusions, make proper recommendations and prepare clear, concise, and comprehensive written reports, which require displaying and presenting statistical, graphical, and other reporting methods to audiences of varying technical sophistication.

Research
 

  • Effectively identify, collect, organize, and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation using current software and techniques.
  • Compile and maintain reports, records, and various other forms of pertinent information in an organized and professional manner.

Problem Solving
 

  • Use intelligence, common sense, hard work, and tenacity to solve particularly difficult or complicated challenges.
  • Employ expertise, credibility, and effective partnering to help customers and stakeholders identify, evaluate, and resolve complex or sensitive issues, problems, and service needs.

Communications Effectiveness
 

  • Effective communication both verbal and in writing including the compilation of reports, presentations and records.
  • Interact respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results.
  • Prioritizes clear and accountable communication and listening skills to other staff, departments, and stakeholders.

Professionalism
 

  • Conduct all assignments in a professional and timely manner.
  • Work with confidentiality and discretion.
  • Maintain professional skills that apply to all aspects of field of assigned specialty through continued education and/or training.
  • Model effective group behavior such as listening, discussing, negotiating, encouraging, and motivating.
  • Maintain current knowledge of industry by reading and interpreting applicable ordinances, rules, regulations, practices, policies, and procedures.

Coordinating and Organizing
 

  • Effectively coordinate activities, services, and schedules to ensure smooth and efficient operations of work.

Technical Writing Skills
 

  • Prepare and publish reports, manuals, guidelines, and other forms of documentation effectively.
  • Perform research, proofread writing, collaborate with others, and meet deadlines.

 

Selection Process & Supplemental Information

 

 

 


City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.  

One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
 
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.    

http://www.cityoftacoma.org/
http://www.traveltacoma.com/

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 *** SPECIAL NOTE:  This is a Classified Non-Represented position with an end date of December 31, 2026, unless extended. ***


Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

To be considered for this challenging and rewarding career opportunity:
Please apply online through the City of Tacoma's website. Individuals must meet the minimum qualifications to progress in the examination process.

Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points, with redacted birth date and social security numbers.

Examination Process:
This is a competitive selection process. Applicants who meet the minimum qualifications will have their job application and responses to Supplemental Questions 4-7 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Candidates who pass the test will be placed on an Eligible List for potential interview and hiring consideration. Candidates on the Eligible List will have their application materials, resume and cover letter reviewed in depth.  Hiring Managers will select and invite to interview the candidates deemed to potentially best meet the Division's business needs. Candidates invited to interview may also be required to take part in a practical skills assessment.

New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification.

Communication from the City of Tacoma
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.