Ecommerce & B2B Sales Support Specialist
Job Opportunity is in Wilsonville, Oregon.
At NVPS, we specialize in connecting great companies with top talent through a variety of staffing solutions. As a woman-owned staffing agency with over 20 years of experience, we focus on building genuine relationships — with our clients and our candidates.
We’re passionate about taking an personal approach to recruiting while leveraging modern tools to ensure the right fit for both sides. Whether it's technical roles, skilled trades, or professional positions, we work hard to match people with opportunities where they can thrive, grow, and stay.
We’ve partnered with a Consumer Electronics Manufacturer in search of a Ecommerce & B2B Sales Support Specialist to join their team.
Location: Wilsonville, OR
Schedule: M-F 8-4:30 or 7:30-4
Travel: None required
Reports to: National Sales Leadership
Pay: $62,400–$72,800 DOE
Position Type: Direct Hire
Company Overview:
This established electronics brand balances hands-on product expertise with forward-thinking ecommerce strategy. As they expand their B2B and digital footprint, they’re looking for a detail-oriented professional who thrives in a fast-paced environment and understands both the backend of ecommerce and the human side of customer support. If you enjoy keeping things organized while helping customers succeed, this could be your next great role.
General Position Summary:
This operations-focused role supports both ecommerce and B2B functions through backend platform management, order handling, and customer service. The ideal candidate will be experienced in online retail environments, comfortable with policy compliance, and skilled in helping internal teams stay aligned with customer needs.
Essential Functions/Responsibilities:
• Manage day-to-day operations on ecommerce platforms (Amazon, Reverb, etc.), including inventory, pricing, and listings
• Process incoming orders, returns, and warranty claims with attention to detail
• Troubleshoot basic product issues and respond to customer support inquiries via email or phone
• Assist with digital strategy by monitoring marketplace trends and buyer behavior
• Ensure platform compliance and respond to updates in seller policy or standards
• Collaborate with sales and fulfillment teams to ensure timely order processing
• Maintain clear product data and support internal systems as needed
• Provide administrative support to the broader sales team as required
Requirements:
• 5+ years in ecommerce or B2B customer support roles
• Experience with Amazon Seller Central or similar online retail platforms
• Excellent communication skills and attention to detail
• Organized and able to manage shifting priorities and deadlines
• Familiarity consumer electronics a strong plus
• Bachelor’s degree preferred
Other Details:
• May require light lifting (up to 20 lbs unassisted)
• Occasional work near production environments; PPE provided if applicable
Pre-employment: Background check required