Loan/Collection Officer 1/2 Flex

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. https://doa.alaska.gov/dop/recruitment/alaskaRes
 

Not sure of who we are or what we do? Please visit our website at https://www.commerce.alaska.gov/web/inv
 

Located in the heart of breathtaking downtown Juneau, Alaska, our on-site position at the Juneau Headquarters Office offers an exceptional career opportunity where you can make a meaningful impact every day. Please note, this role is not eligible for telework. 

Our division is dedicated to providing exceptional customer service to the residents of Alaska. We seek individuals who are passionate about making a positive impact in the lives of those we serve.  

Are you ready to take your career to the next level?  Are you passionate about making a true difference in the lives of the Alaskan residents that we serve? This is your opportunity to do just that!

The Division of Investments with the Department of Commerce Community and Economic Development is recruiting for a Loan/Collection Officer 1/2 Flex (PCN 08-9059).

What is a “Flex”?  A “Flex” position offers the opportunity to advance from a Loan/Collection Officer 1 to a Loan Collection/Officer 2 upon successful completion of your training and probationary period. Typically, such promotions require applying for a new position in a different department or division. However, in this role, you can achieve career growth without needing to apply elsewhere. We are committed to your success and professional development within our team

As a Loan/Collection Officer 1, you will be responsible for managing overdue accounts and implementing strategic solutions to resolve repayment issues. Under supervision, you will support loss prevention initiatives and engage in proactive collection efforts to assist borrowers while protecting the State of Alaska’s financial interests.

For those with advanced expertise, the Loan/Collection Officer 2 position offers a deeper level of responsibility, focusing on complex and high-value transactions. You will lead negotiations, initiate and process loan modifications, and navigate critical financial resolutions, including foreclosures, repossessions, bankruptcies, and legal proceedings. Your ability to handle sensitive cases with precision and strategy will be key in ensuring successful outcomes.

This is more than just a role—it’s an opportunity to contribute meaningfully to financial stability and recovery while working alongside an experienced, collaborative team. Ready to take the next step in your career? Join us and be part of something impactful!   

Our organization, mission and culture:

The mission of the Division of Investments team is to administer and service loan programs under the Department of Commerce, Community and Economic Development. These programs were primarily designed to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector. 

The Investments team values a work-life balance, providing excellent customer service, learning from experience, technical competency and working together toward a shared set of goals. The team is a small, welcoming community of loan officers, collection officers, loan closers, accountants and technicians. We conduct the State's direct lending business with professionalism, integrity, accountability, and a spirit of continuous improvement.

Our dynamic team is seeking talented individuals like you to join us! 

Joining our team allows you to become part of a close-knit community where support, mentorship, and camaraderie abound including potential advancement within the Division. 

Taking this position will enable you to build a solid core knowledge of lending practices by empowering you with the skills and knowledge necessary to excel in your role and reach your full potential.  

The working environment you can expect:

As this is an on-site position and not eligible for telework, you will be working in our headquarters office located on the 9th floor of the State Office Building in beautiful downtown Juneau.  You will enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau. 

The 9th floor has a fully equipped and spacious break room, that you will have full access to, as well as easy access to various restaurants and coffee shops.  Our Investments team fosters a cooperative environment through staff empowerment, accountability, and high degree of professionalism.  

To be successful in this position a candidate will need the following core competencies:

Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions. 

Learning: Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.

Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Reading: Understands and interprets written material, including technical material, rules, regulation, instructions, reports, charts, graphs or tables; applies what is learned from written material to specific situations.

Oral and Written Communication: Ability to meet and deal effectively with customers, and makes clear and convincing oral presentations. Uses correct English grammar, punctuation, spelling and produces written information that is clear and in an organized manner.

To be successful in this position you should know the following:

• Conduct inspections of all types of collateral used to secure the loans assigned; prepare inspection reports containing an analysis of condition and value. Take action or make recommendations to protect collateral as necessary.
• Utilize complex proprietary software for all loan programs administered.  Utilization includes entering data and customer correspondence, reviewing and analyzing existing borrower information, managing timelines and workloads of subordinates and ensuring all entries are accurate.

Additional Required Information

At time of application applicant(s) are requested to submit: 

• Post-secondary transcripts if using education to meet the minimum qualifications.

At time of interview applicant(s) are requested to submit: 

• List of three (3) professional references that have had supervisory responsibility over you along with their current daytime contact phone numbers;
• Three (3) most current performance evaluations /or three (3) professional letters of reference if evaluations are not available.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.