Manager Application System (Oracle)

Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST)
*Hours may vary due to work assignments or projects.*

Work Location: The Edney Innovation Center
1100 Market Street

FLSA Status: This is an Exempt position

Salary: GS.12 $62,769 - $75,832

Department: Department of Technology Services
 

Summary

Incumbents in this classification are responsible for managing all aspects of Oracle Fusion Cloud. This position requires technical skills and knowledge that extends across application/server/storage/network technologies to administer large, complex production and testing environments and troubleshoot and provide system level guidance and solutions. This includes general helpdesk to city users, system maintenance, platform updates, application management, and user training.

Series Level:  This is a stand-alone position.

Examples of Duties

ESSENTIAL FUNCTIONS: 

Strong knowledge of Oracle Fusion Cloud with both financial and human capital modules. Reviews day-to-day functions and engaging application SMEs.
Triaging requests from users with problem management and root cause analysis by providing application and technical expertise before engaging managed services. 
Managing and prioritizing requests that have been sent to managed services. 
Oversee change management strategy and policy for process improvements and solution changes in Oracle. 
Review and verify production and non-production updates, enhancements and testing. 
Add and manage users and provision roles and data access sets based on organization-defined data security policies and user role matrix defined by the business. 
Update and implement user security and roles within Oracle ERP Cloud Security based on functional documents provided by the project team. 
Build custom roles by tailoring Oracle seeded roles as per the business requirement. 
Build custom reporting. 
Update and implement user security within Oracle ERP Cloud Security.
Review and audit end-user accounts, permissions, and access rights. Align segregation of duties and security profiles. 
Understanding and management of system integrations. 
Coordination and preparation with the technical trainer on training documentation. 
Preparation and maintenance of process documentation and knowledge articles. 
Application governance and strategy as well as creating policies and procedures.

Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.

Key Responsibilities

Perform service-specific maintenance and administration tasks.
View and monitor service detail and service notifications related to patching/critical updates/downtime.
Manage accounts and subscriptions. Export metric data for a service instance. View account usage and provide reports.
Manage all Service Requests (SRs) with Oracle Cloud operations to coordinate and complete any Administration tasks.
Works with internal staff, third-party vendors, and Oracle to update and communicate environment maintenance schedules, refresh schedules, and outages. 
Monitors and communicates system performance metrics and works with internal staff and third-party vendors to resolve any issues. 
Coordinates with third-party managed services for support and testing. 
Overall system governance.

Minimum Qualifications

Bachelor’s Degree, Computer Science, Information Technology or Engineering preferred, with a minimum of five (5) years’ experience working in an Oracle ERP environment. 
Working – advanced knowledge of Google Workspace environment. May be certified as an Oracle DBA.

Supplemental Information

KNOWLEDGE AND SKILLS:

Knowledge of Oracle security management and how Oracle acquires and manages resources. 
Good understanding of the underlying operating system. 
Knowledge of organizational principles and practices relating to a services desk environment.  
Strong communication skills, presentation preparation, and problem-solving abilities to resolve application issues and requests. 
Strong communication skills with management, development teams, vendors and system administrators. 
Organizational skills, along with the interpersonal and leadership abilities needed to manage application environment and platform responsibilities. 
A self-starter with a strong attention to detail. 
Analytical skills to understand platform requirements, updates, and issue resolutions. 
Strong decision-making and critical skills. 
Ability to handle multiple tasks and project deadlines.

PHYSICAL DEMANDS: Positions in this class typically require stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions. 

WORK ENVIRONMENT: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. May need to move around multiple locations throughout the City for work-related collaboration.

SPECIAL REQUIREMENTS: 

CJIS: Y

Safety Sensitive: N 

Department of Transportation - CDL: N

Child Sensitive: N